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Score

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/10
The WikiFX Score of this broker is reduced because of too many complaints!

Dukascopy Bank

Switzerland|Above 20 years| Benchmark C|
Regulated in Japan|Retail Forex License|MT4 Full License|Global Business|High potential risk|

https://www.dukascopy.com/swiss/english/home/

Website

Rating Index

Benchmark

Benchmark

C

Average transaction speed (ms)

947.5 Poor

MT4/5

Full License

Dukascopy-live-1

MT4
15

Capital Ratio

Perfect

Capital

$ 775,194 (USD)

Influence

A

Influence index NO.1

Malaysia 7.48
The WikiFX Score of this broker is reduced because of too many complaints!

Benchmark

Speed:D

Slippage:AA

Cost:AA

Disconnected:B

Rollover:D

MT4/5 Identification

MT4/5 Identification

Full License

15
Server Name
Dukascopy-live-1 MT4
Server Location

Capital Ratio

Capital Ratio

Perfect

Capital

$ 775,194 (USD)
Ranking in Japan: 11 /408
999.7%
非常好

Influence

Influence

A

Influence index NO.1

Malaysia 7.48
Surpassed 75.10% brokers
Biz AreaSearch StatisticsAdvertisingSocial Media Index

Contact

+41 22 799 4888
https://www.dukascopy.com/swiss/english/home/
Route de Pré-Bois 20 ICC, Entrance H 1215 Geneva 15 Switzerland
https://www.facebook.com/dukascopy
VPS Standard
*No restriction on the broker account

Single Core

1G

40G

1M*ADSL

Open
WikiFX Risk Alerts
2024-12-23
  • The number of the complaints received by WikiFX have reached 22 for this broker in the past 3 months. Please be aware of the risk and the potential scam!

Basic information

Registered region
Switzerland
Operating period
Above 20 years
Company Name
Dukascopy Bank SA
Abbreviation
Dukascopy Bank
Company employee
300
Type of License
T
Contact number
0041227994888
Company address
Route de Pré-Bois 20 ICC, Entrance H 1215 Geneva 15 Switzerland

ALIQAYS

Iraq

I deposited an amount and it was not approved. I waited more than a week. The support does not provide any accurate information regarding the deposit. I send proof of the deposit and the request is not approved after the amount was withdrawn to the account. Now I am trying I contacted support and got no answer

Exposure

2023-11-13

La86151

Hong Kong

He also accused me of defrauding him, and asked the fake platform to block my account. After that, the platform disappeared and I couldn't withdraw money. They also took my pornographic photos and clips, forced me to repay the money, and even claimed that there was a female

Exposure

2022-09-15

FX5721867832

Hong Kong

The customer service rejected withdrawal for many reasons and asked for taxes. I lost about 70000.

Exposure

2021-10-08

Kyle Loh

Malaysia

It required many fees($50000, $38881 and $40000) before withdrawal.

Exposure

2021-09-23

Kyle Loh

Malaysia

The platform customer service said that my bank card information was incorrectly filled, and I needed to pay a deposit of up to RMB 50,000 in order to have the opportunity to modify the wrong information and reapply for withdrawal.In order to get the money back in the account as soon as possible, I had to do it. Unexpectedly, after paying this sky-high margin, the withdrawal was still rejected by the platform, and even the account was maliciously frozen.

Exposure

2021-09-19

_Dan_

Hong Kong

I’ve been cheated of hundreds of thousands and called the police. But there is still now news.

Exposure

2021-05-18

多动症少女

Hong Kong

First, I said that I entered the wrong card number, the second step is to increase my credit score, the third step is to pay personal income tax for large withdrawals, and the fourth step is to transfer foreign banks to pay deposits.

Exposure

2021-05-04

FX1457371977

Hong Kong

I paid all kinds of fees, but I still couldn’t withdraw, and the customer service directly blocked me. It’s a fraud gang that committed the crime.

Exposure

2021-05-02

124

Hong Kong

Do not be cheated

Exposure

2021-03-12

♀浔忍

Hong Kong

It's a scam. Don't allow my withdrawals with various reasons. In the end, my application was approved. But they won't help me consult the process unless I opened the exclusive channel. It take 36 hours since my application was approved. But the withdrawal hasn't been to my bank account.

Exposure

2021-03-06

勿忘心安58302

Hong Kong

Don’t allow me to withdraw funds with various reasons. And they set traps for me. If I have any question, the customer service just told me to “operate according to the instruction”

Exposure

2021-02-24

FX2570086934

United States

I opened a trading account with Dukascopy following an advert I saw on the internet on 2nd December 2020. The account promised easy trading for investors with investors able to withdraw their funds online easily whenever required.I funded the account with 25000.All transactions were paid for with my Visa debit card. The account manager from Dukascopy (his name Adrian Rask) continuously applied pressure on me over many weeks to continue to fund the account with the promise of better returns. I did this in good faith believing that I was dealing with a decent trading firm On 30th Jan 2021, after being bombarded with calls from the account manager to fund the account, I made a withdrawal request and decided to cease trading with this platform.They gave series of flimsy excuses as to why my withdrawal cannot be processed. After several failed attmept i resorted to filing a charge back with Assetspoor(assetspoor . tech) Big ups, i got my lost funds and they are very professional and efficient. The activities of Dukascopy must be stopped at all costs, they put people in bad situations.

Exposure

2021-02-20

FX2680093756

Hong Kong

It’s said that I can withdraw funds within 24 hours. However, I can’t. The customer service said that I broke their rules and made the money of two million in their company frozen so I had to pay 30$ unfreezing fee. It’s so ridiculous. How can I affect their company account? Scam

Exposure

2021-02-19

李自成

Hong Kong

I could not log in to Dukascopy Bank for more than 20 hours. On New Year’s Eve on February 11, 2021, around 19:30, I could not log in either on mobile app or desktop. The customer service manager said it was because of the holiday. The floating loss was getting bigger and bigger. The customer service got off work early because of the holiday and left a phone number before leaving. But the call was in English. Finally, there was a customer service in Chinese, but the problem was not solved until the afternoon of next day when they closed positions manually after they went to work. I could not log in until about six in the afternoon. The long-distance call charges cost more than one hundred.

Exposure

2021-02-14

FX3562032054

Hong Kong

Sometimes ask for Certification fee, sometimes ask for individual income tax. Now ask for withdrawal fee. I expose here to make u stay away from fraud broker.

Exposure

2021-02-12

小娥~

Hong Kong

For various reasons not to withdraw money, sometimes ask for deposits, sometimes ask for taxes. It is to find various reasons and write this to prevent you from being cheated. This is a fraud platform.

Exposure

2021-02-02

舂╃暖花開

Hong Kong

I have been unable to withdraw funds, and paid various fees for various reasons. Ask the customer service if you can withdraw funds after paying. The customer service replied yes. But in fact, you can't withdraw fnds

Exposure

2021-01-25

FX4120372252

Hong Kong

We reached an agreement that 50% was deposited to withdraw funds but 4% was needed the nest day. It's a scam

Exposure

2021-01-11

FX2852359512

Hong Kong

Dukascopy didn’t give commission of November. And there is no email or news. I asked them by emails and they asked me to offer character checks and working certificate. I’ve heard these words many times. I’ve offered at least three times. I sent to them but they asked for the character checks on that day. I was speechless. I know they’ve closed many agent accounts. Now, it’s my turn. I hope you guys should think twice before investing here. 111 sent me an email about the people committing crimes with the same name as mine. It’s ridiculous. All these people have been arrested. It has nothing to do with me. Or they wanna infringe the people who committee crimes or the people who committee crimes used my info to open accounts? But when I opened an account, there are video authentication, passport and ID number authentications. Don’t they compare by themselves? Dukascopy is not ECN. They have binomial futures, 100% dealing desk. The server here is so bad. If I asked them one question, they’ll reply to me in two days. I’m sick of all theses things. Trading account has been limited all the time. All money goes to customer manager. Please polish your eyes. This is a Russian company without contract spirit.

Exposure

2020-12-17

FX4129872994

Hong Kong

The staff in this company scams you by adding your WeChat and inducing you to deposit

Exposure

2020-10-30

31
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Benchmark

Average transaction speed(ms)
947.5 Poor
The highest transaction speed(ms)
750 Poor
The highest speed of opening positions(ms)
750 Poor
The highest speed of closing position(ms)
1031 Poor
The lowest speed of opening positions(ms)
1126 Great
The lowest speed of closing position(ms)
1203 Good
13.37USD/Lot Good
0USD/Lot
Long: -12.42USD/Lot    Short: 5.88USD/Lot
Long: -856.41USD/Lot    Short: 499.25USD/Lot Poor
Average slippage
-0.8 Perfect
Maximum transaction slippage
1 Great
Maximum positive slippage
-1 Good
Maximum negative slippage
1 Great
Average disconnection frequency (times/day)
0.5 Great
Average reconnection time (millisecond/per request)
7
Ranking: 101 / 125
Test user 283
Orders 2,817
Ocuppied margin $261,188 USD
Data Source
WikiFX Data provide
Updated: 2024-12-20 01:00:00
Sources
Language
Mkt. Analysis
Creatives

Website

Most visited countries/areas

  • Lithuania
  • Azerbaijan
  • Bulgaria
  • dukascopy.online

    Server Location

    United States

    Website Domain Name

    dukascopy.online

    Website

    -

    Company

    -

    Server IP

    173.252.108.21

  • dukascopy.jp

  • dukascopy.ch

Company Summary

Company Summary

Company profile

1Yes - Visual 11.jpg


Dukascopy Bank stands as an innovative Swiss online banking institution, with its headquarters situated in Geneva, Switzerland. The bank specializes in providing cutting-edge internet-based and mobile trading services, with a strong focus on foreign exchange, CFDs, and binary options. Additionally, the bank offers a wide range of banking and financial services, all supported by their in-house technological solutions.


Dukascopy Bank was established on November 2, 2004, in Geneva by Andre and Veronika Duka, both Swiss nationals residing in Geneva who continue to maintain a 99% ownership stake in the company. Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority FINMA both as a bank and a securities firm.


Yes - Visual 10.jpg


Dukascopy Bank fully owns Dukascopy Europe IBS AS, a European licensed brokerage company based in Riga and Dukascopy Japan, a Type-1 licensed broker located in Tokyo. In addition to its Geneva Headquarters, Dukascopy Bank has offices in Riga, Tokyo and Hong Kong. Currently, Dukascopy Group employs over 300 staff.


The Dukascopy Group primarily offers online and mobile trading services through the SWFX - Swiss FX Marketplace, which is Dukascopy's proprietary ECN (Electronic Communication Network) technological solution and a registered trademark.


1Visual 04.jpg


Dukascopy main features

☑️Regulations

FINMA (Switzerland), JFSA (Japan), FCMC (Latvia)

💰 Account currency

USD, CHF, EUR, GBP, AUD, CAD, CZK, DKK, HKD, HUF, ILS, JPY, MXN, NOK, NZD, PLN, RON, CNH, SEK, SGD, TRY, XAU and ZAR

🗺 Supported Languages

English, Spanish, German, French, Arabic, Russian, Portuguese, Japanese, Chinese, Slovak, Czech, Polish, Italian, Hungarian

📊 Accounts

ECN accounts with a minimum deposit requirement of $100 - JForex4, MT4, PAMM, Binary options (all available for demo testing).

💰 Products (CFD)

Currencies, Commodities, Indices, ETFs, Stocks, Bonds, Crypto

💵 Min Deposit

$100 (Dukascopy Bank SA), $100 (Dukascopy Europe IBS AS)

💹 Margin Call / Stop Out:

100%/200%

📈️ Min Order

0.01 

💱 Spread

From 0.1 pips for EUR/USD

💹 Max Leverage

From 1:1 to 1:200 on weekdays/ from 1:1 to 1:60 on weekends (JForex4 platform - limitations may apply), 1:25 (Dukascopy Japan)

🖥 Trading Desk Type

All trading orders are executed fully automatically by the trading system. Order execution is STP (Straight-Through Processing) without any human intervention

📊 Trading Platforms

JForex4 and MT4 platform, both are available for desktop and mobile.

💳 Deposit Options

Wire Transfer (SWIFT, SEPA), Debit/Credit Card, Cryptocurrencies, Skrill, Neteller, Bank guarantee

💳 Withdrawal Options

Bank Transfer, Transfer to crypto exchange, Skrill, Neteller, Payment Card

🕑 Time to Withdrawal

Withdrawal request is processed within 1 working day

🕝 Time to Open an Account

The deposit is processed within 1 working day

₿ Cryptocurrencies

Bitcoin, Cardano, Litecoin, Stellar, Dash, Enjin Coin, TRON, Uniswap, EOS, Ethereum, Basic Attention Token, Chainlink, Polygon

🗓 Foundation Year

2004 (Geneva, Switzerland)

🎁 Contests and bonuses

Yes


What you will get


Dukascopy offers an exceptional trading experience that is worth every trader's attention. With a client-first approach, Dukascopy provides numerous advantages, making them a standout choice for anyone looking to enter the financial markets. Dukascopy's commitment to cost-efficiency is evident through their low spreads, allowing for savings on trading costs. Swift execution ensures obtaining the best possible prices, providing a competitive advantage in trades. Additionally, with deposit protection of up to CHF 100,000, you can trade with peace of mind.


The unique trading platform, JForex4, Dukascopy's proprietary solution, is user-friendly, making trading accessible even for beginners. JForex4 presents over 200 technical indicators and trading widgets to help in staying informed about potential opportunities. With support for minute timeframes like ticks and seconds, it is perfect for scalping. Dukascopy's 19 years of experience and Swiss banking license instill trust and security. With over 1200 instruments, leverage up to 1:200, and 24/7 live trading support, Dukascopy stands as a trusted partner to guide traders through their trading journey. 




Yes - Visual 02.jpg


Moreover, Dukascopy offers a great feature – detailed historical price feed data makes it easier to develop and test trading strategies. This data covers various financial instruments, helping traders make informed decisions and reducing the risk of price manipulation. Dukascopy's extensive data archive is a useful resource for creating trading strategies, especially for high-frequency trading, and provides practical insights.


With such a comprehensive offering, Dukascopy is the go-to choice for transparent and professional trading services. Make a smart move and open an account today!


 Advantages of Dukascopy

Attractive trading conditions

Client funds protected up to CHF 100,000, with EUR 20,000 cover for Dukascopy Europe.

Online account opening with video identification

Accumulating liquidity from various sources (banks, brokerage companies, liquidity providers, internal liquidity pool)

ECN accounts with a minimum deposit requirement of $100 - JForex4, MT4, PAMM, Binary options (all available for demo testing).

A wide range of free financial information and other attractive resources is available through its website, including Dukascopy TV

Extensive variety of trading platforms, JForex4, MT4 (available for desktop and mobile)

Manual and automated trading and trading directly from the chart

Hedging and scalping allowed

Slippage control

Swap free accounts upon request (conditions apply)

200 indicators and chart studies and automated trading historical tester

Wide range of trading orders: MIT, limit orders, eco and TP/SL orders

Deposit bonus up to 100% 

Leverage up to 1:200


Yes - Visual 03.jpg


Dukascopy regulations 


Dukascopy is strictly supervised and regulated by esteemed regulatory bodies. The regulatory authorities play a pivotal role in ensuring Dukascopy’s compliance with the highest standards of financial and securities industry practices.


Dukascopy's international presence is underlined by its licenses and oversight by regulatory authorities in different parts of the world:


  • Dukascopy Bank SA is licensed and regulated as a bank and as a securities firm by the Swiss Financial Market Supervisory Authority (FINMA), which is classified as a Tier-1 regulator.

  • Dukascopy Europe IBS AS is licensed and regulated by the Bank of Latvia, also recognized as a Tier-1 regulator. 

  • Dukascopy Japan K.K. is licensed and regulated by the Financial Services Agency of Japan (JFSA), known as a Tier-1 regulator.


These regulatory bodies set specific requirements for Dukascopy, and the company has diligently complied with them since 2004. It is important to note that failure to comply with these requirements could result in the withdrawal of the bank's license. Regular audits are conducted to ensure adherence to Swiss laws. Dukascopy also ensures client security by providing deposit protection for amounts up to CHF 100,000, in line with Swiss financial service provider requirements.


Yes -Visual 9.jpg


Dukascopy is widely regarded as one of the safest brokerage firms. They maintain strict safety standards and hold official licenses from respected financial regulators. Routine audits by PKF for internal affairs and KPMG for financial records further solidify their commitment to safety and financial integrity.


In summary, Dukascopy's reputation as a trusted and stable entity is due to its adherence to three top-tier regulations, regular audits, stringent safety standards, and a strong commitment to transparency. These qualities make Dukascopy a reputable choice for investors around the world.


Trading terms for Dukascopy clients


Traders opt for Dukascopy due to its well-established reputation for providing a secure trading environment. Dukascopy Bank SA, headquartered in Switzerland, operates under the regulation of the Swiss Financial Market Supervisory Authority (FINMA). This regulatory oversight ensures strict adherence to financial standards and secures client accounts up to CHF 100,000.


Dukascopy takes pride in delivering favorable trading terms to its clients. By offering narrow spreads, cost-effective commissions, and access to abundant liquidity from numerous providers, Dukascopy enables traders to execute trades at competitive rates, ultimately increasing their profitability.

 

Dukascopy also permits traders to select from a range of trading accounts, including Standard, ECN, and Islamic accounts, to suit various trading styles and preferences.


Yes - Visual 15.jpg


Furthermore, in addition to the widely-used MT4 platform, Dukascopy presents its proprietary JForex4 trading platform, available for both desktop and mobile devices. This platform grants traders the flexibility to monitor and participate in the markets from anywhere, ensuring they never miss a trading opportunity. Dukascopy's JForex4 mobile platform offers real-time quotes, comprehensive order management features, and full account accessibility.


With Dukascopy, you can transfer funds directly from the JForex platform to a multi-currency banking account (MCA), without any associated fees. The MCA account supports various payment methods, including card and cryptocurrency transactions.


Trading features

🔧 Instruments

1200+ instruments including: FX, Commodities (CFD), Indices (CFD), Bonds (CFD), Stocks (CFD), ETF (CFD), Crypto (CFD)

🏛  Liquidity Provider

Liquidity providers are represented by centralized marketplaces and a number of banks which continuously provide ask and bid prices on the market. The sentiment ratio of this group is opposite to liquidity consumers data because, for each trade executed through SWFX, there are two equal and offsetting over-the-counter transactions

⚡Lightning-fast order execution

Yes

🎧 Customer support

24h/7 multi-language support via chat, phone and email

⭐ Other

A wide range of order types, including stop-loss and limit orders

📱 Mobile trading

Yes


Keywords

  • Above 20 years
  • Regulated in Japan
  • Regulated in Switzerland
  • Retail Forex License
  • Financial Service
  • MT4 Full License
  • MT5 Full License
  • Self-developed
  • Global Business
  • High potential risk

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consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
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