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FAILED WITHDRAWAL

FX9581327662

Within 1 year

Colombia

Exposure

On 06/11/2024, I proceeded to make a withdrawal. Due to problems, the withdrawal was unsuccessful. Now I want to make the same withdrawal and they do not allow me. They say that the withdrawals have been canceled and we are waiting for a solution. I invested a great amount of money and now I want to withdraw it but it won't let me. What they tell us is that "There was a problem with a system update" and now it does not allow withdrawal. This is worrying because it is a great amount of money that I invested. Obviously, the concern is great, I would appreciate a prompt solution. Thank you so much.

Original

RETIRO FALLIDO

El día 11/06/2024 Procedí a hacer un retiro y por problemas, el retiro fue fallido, ahora quiero hacer el mismo retiro y no me permiten, dicen que los retiros han sido cancelados y estamos a la espera de una solución, invertí una buena cantidad de dinero y ahora quiero retirarla pero no me permite. Lo que nos dicen es que "Hubo un problema con una actualización del sistema" y ahora no deja retirar, esto es preocupante porque es un buen monto de dinero que invertí y obviamente la preocupación es grande, agradecería una pronta solución. Muchas gracias.

Colombia 2024-06-13
Unable to Withdraw

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