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FX2405448760

Within 1 year

Hong Kong

Exposure

The balance of account 300568 on the soolike platform on Friday, August 9th was $1265. I opened a long position of 0.1 lots of gold. On Monday, August 12th, I added another long position of 0.3 lots of gold. Around 22:00 Beijing time on the same day, I made a profit of over $1000. At that time, I planned to set a take profit at $2470 and take a rest. However, I found that I couldn't set it. So I tried to close the position, but I couldn't close it either. I predicted that the trading function of my account was restricted, so I contacted my account manager. The account manager was estimated to be off duty and did not reply. Then I contacted the platform customer service. The platform customer service replied that my account was closed due to abnormality, which was caused by a system error, specifically a conflict of backend system instructions. The platform forcibly closed the position and closed the account based on customer instructions. The remaining funds of $1814 in the account will be refunded to the bank account. I have repeatedly negotiated with the account manager to request the restoration of the account and to view the trading records and account balance, but to no avail. On Wednesday, August 14th, $1972 was returned to my account. I strongly condemn this unjustified suspension of my holding account and demand the restoration of the account to view the trading records and account balance, and to meet the bottom line requirement of replenishing my account balance. At present, I can forgive the platform for the expected high losses caused by the account closure.

Original

soolike平台300568账户8月9日周五账户余额1265美元,下多单0.1手黄金,8月12日周一追加黄金多单0.3手,于当日晚北京时间22点左右盈利过1000美元,此时准备设置止盈2470并休息,但发现无法设置,遂尝试平仓,发现亦无法平仓,本人预判账户交易功能被限制,便联系自己的客户经理,客户经理估计下班不在线无回复,随后我联系平台客服,平台客服回复账户异常被关闭,系系统异常导致,具体为后台系统指令冲突,平台依据客户指令做了强制平仓并关闭账户处理,账户内剩余资金1814美元将会退还至银行账户。本人多次与客户经理交涉要求恢复账户,查看交易记录和账户余额未果,并于8月14日周三,返回我账户1972美元,对此我强烈谴责这种无故停止我持仓账户的行为,要求恢复账号查看交易记录和账户余额,满足补齐我账户余额的底线要求,目前可以原谅其注销账户给我带来的预期高额损失。

Hong Kong 2024-08-19
Others

Reply from official SOOLIKE

Dear customer, hello! It has been found that you have opened 2 accounts with the same name in our company, with transaction numbers 300400 and 300568. These accounts have been terminated due to the following issues: 1. These two accounts each deposited $1000 with our company and applied for $600 bonus respectively. That is, the customer used $2000 of principal to obtain $1200 of bonus, which violates our bonus rules, which means that the same account holder can only apply for bonus with 1 account at the same time. According to your deposit amount of $2000, combined with our activity rules, your bonus amount should be $700 instead of $1200; 2. Regarding the withdrawal issue of your account, your account was terminated on August 14th, and the funds of $1972.63 in your account have been transferred to your account through USDT on August 15th, please be informed.

Original

尊敬的客户,您好! 查询到您在我司开设2个同名账户,交易编号为300400和300568,此账户因涉及以下问题被取消合作: 1.此两个账户分别在我司入金1000美元,并各自申请600美元赠金,即客户使用2000美元的本金,获取到1200美元的赠金,这违反我司赠金规则,即同一个账户持有人在同一时间内只能使用1个账户申请赠金。 依据您的入金量2000美金,结合我司活动规则,您的赠金额应为700美元,而非1200美元; 2.关于您账户的取款问题,您账户于8月14日被取消合作,账户内的资金1972.63美金于8月15日通过USDT方式已汇入您的账户,请知悉。

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