Dear customer, thank you for contacting Exness. We have carefully checked the execution of the order 195838226 of your account number 14053068. We hereby inform you of the results of the inspection as follows: The above order ended on August 14th +0 13:47:47 GMT and stops are closed. The activation price of the 1949.817 stop-loss order is within the price spreads in the XAUUSD quotation process. (https://www.exness.com/cdn/media/nymstarLimited/nymstar_limited_client_agreement.pdf) According to Article 2.1 of the Exness Client Agreement, the "gap" appears in one of the following two situations: 1. The current ask price is higher than the previous bid price; 2. The current bid price is lower than the previous ask price. The price gap usually occurs before or during the release of important economic news, the first few hours of the beginning of the transaction or before the end of the transaction. Please refer to the relevant fragments of the XAUUSD bounce history: 14/08/2020 13:47:41.8 Real4 XAUUSD 1950.126 1950.314 14/08/2020 13:47:42.2 Real4 XAUUSD 1949.773 1950.148 >> Trigger stop 1949.817 14/08/2020 13: 47:43.7 Real4 XAUUSD 1949.435 1949.735 14/08/2020 13:47:44.9 Real4 XAUUSD 1949.083 1949.383 14/08/2020 13:47:45.5 Real4 XAUUSD 1949.196 1949.496 14/08/2020 13:47:46.8 Real4 XAUUSD 1949.212 1949.397> > Execution As you can see from the bounce points provided above, the price at which the first market price exceeds the stop is 1949.773. At this price level, the waiting order will be activated and moved to the execution queue. However, due to the high volatility of the market, there are quite a lot of activated unexecuted orders in the activation queue, so it may only take a few seconds to execute the unexecuted orders. Therefore, the 1949.212 price became the first market price to reach the stop loss level. The order is executed in accordance with clause 2.7 (b) Exness general commercial terms and information in the contract carefully: If the price is set to wait for the order to fall into the spread, after distinguishing the first market quotation (gap), the price of the order does not exceed a certain number of pip values (gap) is a specific variety, and the order will be executed at the requested price. The difference between the order price (1949.817) and the first market price after the spread (1949.212) is 60.5 standard points, which exceeds the XAUUSD spread level of 37 standard points. For this reason, the transaction was executed at the first market price of 1949.212. Please note that the execution of the hanging point at the first market price after the gap appears is also called slippage execution, which applies to the general rules of trading under market conditions. Slippage brings additional losses to traders in stop-loss pending orders, and it also brings additional profits to traders in take-profit pending orders. According to Exness’s general business terms, Article 2.7(b) mentioned that the execution of buy stop, sell stop and stop loss orders may be worse than the price level specified by the customer; sell limit price, buy limit price The execution of the take profit pending order may be better than the price level specified by the customer. In summary, the technical department experts confirm that your order execution is based on market effective prices and the execution process is correct. In addition, we would like to remind you that in order to minimize the possibility of liquidation, you can consider: 1. Avoid trading during high-impact press releases and other markets with low liquidity or high volatility (only applicable to your trading strategy) 2. Maintain sufficient net position in your trading account to withstand spread expansion. (Only applicable to you Trading strategy) 3. Lock the trading order in your account. (Only applicable to your trading strategy) If you still have questions about the execution of the order or have other questions, please contact us.

Exness is a rip-off since the amount of deposit and withdrawal is inconsistent. So heinous.