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Resolved
There is a problem with the account, the order is placed without restrictions, and the platform does not recognize it
Object
Doo Prime Doo Prime
Issue

Others

Requirement

compensation

Amount

$522,574(USD)

Time

92day23hour

Mediation Progress
Resolved
YONGXIN
Reply
Doo Prime
Dear customer, please reach out to the official specialist for help about the problem. Have a good time.

Reply

Supplemental Materials
YONGXIN
I made a mistake about the amount of money, and the correct amount is 5,225.74 US dollars.

Supplemental Materials

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YONGXIN
On September 6, 2022, I used the documentary software to copy orders. I logged into 2 different Depu real accounts in the same VPS. I used MT4 and MT5 orders. One account is normally followed by one order, and the other account But unlimited orders. At that time, I thought that there was a problem with the copying EA, so I closed the position manually. At this point I thought it was my own documentary software that had a problem, but it turned out not to be the case. Because there are many signal sources to follow, there are also 2 different Depp accounts on another VPS at night. The signal copy in this VPS is MT4 and MT4. However, the same problem also occurred, one is normal, and there was a problem before. 's account is once again unlimited repeat orders! At this time, I realized that it was not the problem of my copying software, but the problem of the platform account. After contacting customer service, the platform will handle it. I kept procrastinating and said that the technology was very busy. Finally, I sent the documentary software to the platform and asked them to test the problem of the documentary software. In the end, no problem was detected. But the platform said it was a problem of copying EA, and it had nothing to do with them! It dragged on for almost a month. The log has been sent to the platform, and it is normal to read it. For a while, it said that it was a problem with the MT4 version, and for a while, it talked about other problems! In the end, there is no problem in the test, and it is said that I have a software problem with the order.

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