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Resolved
Serious slippage. It triggers stop loss when it does not reach the price
Object
ZFX ZFX
Issue

Severe Slippage

Requirement

compensation

Amount

$10,000(USD)

Time

72day17hour

Mediation Progress
Resolved
AWEN45751
Reply
ZFX
After checking we confirm that the slippage ranged in a reasonable scale and the withdrawal was processed normally.

Reply

Supplemental Materials
AWEN45751
Name: Wen Peng'ao

Supplemental Materials

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WikiFX Mediation Center
Dear customer, please submit the correct account name. Thank you for the cooperation.

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WikiFX Overseas Customer Service

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WikiFX Mediation Center

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AWEN45751
20221007 Non-agricultural hedging order, 15 lots up and 15 lots down, since I stopped the loss at the same time, I should make money on this sell, I set the stop loss at 1711.23, I think the best point at that time was 1710.69, why? Just hit me to stop loss? I set my stop loss at 1780.40 for this buy, but I closed the position at 1704.66, slipping 4 points, which resulted in a negative $4,000 in my account! This is too pitiful, I should have made money. My friend also buys like this, but his sell stop loss is set at 1711.15, which is obviously less than mine, since he didn't hit the stop loss? Why is this? Does the person with more money let him blow up his position, and the person with less money let him develop silently? Please give me justice anyway

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