Resolved
Lost more than two million on the Exness platform, and a single slip of ten dollars resulted in a loss of $4552.5, which was not compensated.
Object 
Exness
Issue
Severe Slippage
Requirement
compensation
Amount
$4,552(USD)
Time
52day12hour
Mediation Progress
Hong Kong 2024-10-19
Resolved 
FX2249015227
FX2249015227Sensitive information
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Hong Kong 2024-08-28
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Hong Kong 2024-08-28
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-08-27
Start Mediation FX2249015227 
FX2249015227Order placed on August 2nd, still no claim! My order number is 390906720, and I entered a short position with 2463.57. After making a profit, I set a stop loss at 2463, but it was only triggered at 2472.68? The slippage is severe, with a slippage of 10 US dollars. Please compensate me for this order. Moreover, I have traded over 20,000 lots on your platform in the past two years, with losses of millions. This kind of customer should be considered an excellent customer. Your platform refuses to compensate for a $4000 order, citing severe slippage. I am considered a very high-quality customer on other platforms. Your platform is really disappointing!
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