Resolved
因为滑点导致我的单子损失掉
Object 
XM
Issue
Severe Slippage
Requirement
compensation
Amount
$145(USD)
Time
35day16hour
Mediation Progress
Hong Kong 03-14
Resolved 
FX1327782886
FX1327782886United Kingdom 02-12
Reply XM
尊敬的客户，
您好，首先感谢您选择XM和对我们的支持！
关于您账户10131082 反馈问题，投诉单号为：#120018121，#120018330 对于您的投诉，我们第一时间反馈给相关部门，进行详细调查，并给予如下回复：
首先，XM是抛单模式，所有客户的订单都是在市场价格上成交。您交易的是2笔15.1手 GOLDm#，于平台时间2025年2月3日02:06分因触及止损价格被系统执行止损平仓。
其次，空单是卖价开仓买价平仓，K线图显示的是卖价，需要加上当时的点差才是买价，而平台的点差是浮动点差，会根据市场情况实时变动，因此实际的止损执行价格，需要以加上点差后的实时买价做为订单执行基准。经核实，当时接近凌晨时段，交易量清淡造成点差扩大， GOLDm#买价（卖价+点差）确实触及到您设置的止损价格，所以系统才会执行止损平仓的。
最后，再次感谢您对XM的理解和支持！如果您有任何疑问烦请您随时联系进入XM官方网站 https://www.xmcnmarket.tech/cn/ ，点击右下角的蓝色问号标志联系客服，XM提供周一至周五24小时在线客户支持 ，我们非常乐意为您服务。
致谢
Reply
Hong Kong 02-06
Supplemental Materials FX1327782886
FX1327782886I incurred losses on my two positions at 2795.5, where I had set a stop-loss at 2797.5. Due to slippage, my stop-loss was executed, which helped mitigate my losses.
Supplemental Materials
Hong Kong 02-08
Contact Broker 
WikiFX Overseas Customer Service
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Hong Kong 02-08
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 02-06
Start Mediation FX1327782886 
FX1327782886平台滑点厉害，2795.5的位置损失了我2797.5的止损位，滑点太厉害
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