User Reviews List of SOOLIKE - WikiFX

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SOOLIKE platform arbitrarily deducts profits!

Introduced by a friend, I opened an account and deposited funds for trading on the SOOLIKE platform, which coincidentally had a bonus promotion at the time. I deposited $500 and gradually made some profits. However, when I tried to withdraw, my withdrawal request was rejected within minutes, with the reason being that it was an arbitrage account and I needed to trade 3 lots after deducting the bonus before I could withdraw. I was puzzled as it only took a few minutes without a proper review to claim there was an issue with my account. Seeing that the requirement was only 3 lots, which wasn't strict, I decided to continue trading until reaching three lots before attempting another withdrawal. However, when I met the 3-lot trading volume, my withdrawal request was still denied on the grounds of insufficient trading volume. When I asked customer service, they claimed I had only traded 0.3 lots. Thinking maybe the system hadn't updated, I continued to trade another 3 lots, but the result was the same; no matter if I emailed or asked online customer service, they kept saying I had only done 0.3 lots. After trading more than 10 lots and realizing that no matter how much I traded, the platform would still claim 0.3 lots, something seemed off—it might have been deliberate. Only then did the account manager say that arbitrage accounts could only withdraw principal and that I also needed to record a video and write an agreement by hand to withdraw my principal. With no other choice, I reluctantly agreed just to get my principal out. For SOOLIKE's behavior of deducting profits without any evidence and constantly manipulating customers in various ways, I cannot tolerate it! I hope to seek justice and recover my deducted profits. Also, I hope all investors will be vigilant and recognize the true nature of such scam platforms! Stay away from scam platforms!

Reply from official SOOLIKE

Dear customer, hello! Your withdrawal has been fully remitted to your account on November 26, 2024, and the withdrawal is in a successful status. Please note that for all arbitrage accounts using the "Deposit 500, Get 500" bonus, after the bonus is withdrawn, customers need to trade with their own funds for a minimum of 3 lots and hold the position for at least 30 minutes before they can make a withdrawal. Your current compliant order volume is 0.3 lots. Please fulfill the designated volume requirement while complying with the rules. For details, please refer to Rule 9 on the activity page of our official website: 9. During the activity period, if participants are found to violate the terms of the activity, such as trading with multiple accounts using the same IP address, or engaging in activities such as linking, arbitrage, malicious hedging, high-frequency trading arbitrage, quote delay arbitrage, trading in large volumes using bonus, continuous or multiple one-way trading, excessive concentration of trading products, which may lead to high position risk, in any such case, SOOLIKE CAPITAL has the right to refuse their participation in this activity, cancel their eligibility, recover any improper profits, and terminate the cooperation with the customer. Any termination of the cooperation relationship (such as cancellation of activity eligibility, improper profit extraction, etc.) due to improper trading behavior shall be borne by the improper trader, and the judgment criteria for trading behavior shall be determined by SOOLIKE CAPITAL. In addition, to protect customer privacy and rights, SOOLIKE CAPITAL may not be able to provide relevant evidence. Customers participating in this activity are deemed to be aware of and agree that if they are determined to have engaged in improper trading behavior in the future, they have no right to make malicious comments or damage the reputation of SOOLIKE CAPITAL on any social media or channel. Otherwise, the improper merchant and the information disseminator will bear corresponding legal responsibilities.

All transactions were normal, but after a $4k rollover, the platform directly deleted my account and forcibly confiscated it, refusing to allow withdrawals. That's really something.

Profit is forcibly liquidated, and all profits are confiscated under the pretext of system abnormalities, even the principal is reset to zero.

Profit cannot be withdrawn. Normal trading is considered as violating platform rules, and the profitable portion is forcibly reclaimed.

Reply from official SOOLIKE

Dear customer, hello! We have never encountered a situation where we do not allow customers to withdraw funds. May I ask for your MT5 account number? You can private message me so that I can assist you with the inquiry.

Conducting fraudulent activities using bonus offers as bait.

After reading the rules of the bonus offer, I dared not participate in any bonus activities. The account manager communicated that trading in non-bonus accounts would not be restricted and withdrawals would not be subject to review. Consequently, I did not participate in any activities and made deposits for trading, yet my account was still closed while in a profitable position.

Closing profitable positions without a reason

The response time for opening and closing positions can be as long as half a minute. After the position account is profitable, the trading function is cancelled, and it is unable to open or close positions, set stop loss or take profit. After the profit reaches a certain amount, the account will be closed directly. After setting the account balance for withdrawal, all customer accounts will be closed. The general explanation given is that if there is a bonus in the account, it is considered as improper trading, and if there is no bonus, it is considered as a system exception. The account will be forcibly closed after the positions are liquidated.

Arbitrarily closing profitable holding accounts

The response time for opening and closing positions reaches up to half a minute. After the holding account shows a profit, the trading function is disabled, preventing any new positions from being opened or closed, and stop loss and take profit settings are inaccessible. Once profits reach a certain threshold, the account is directly closed. The platform autonomously decides to close all customer accounts after the account balance is withdrawn. Common explanations provided are: if the account has bonus funds, it's considered illegitimate trading; if there's no bonus, it's attributed to a 'system anomaly,' followed by forced closure of the account after positions are closed.

Reply from official SOOLIKE

Dear customer, hello! It has been found that you have opened 2 accounts with the same name in our company, with transaction numbers 300400 and 300568. These accounts have been terminated due to the following issues: 1. These two accounts each deposited $1000 with our company and applied for $600 bonus respectively. That is, the customer used $2000 of principal to obtain $1200 of bonus, which violates our bonus rules, which means that the same account holder can only apply for bonus with 1 account at the same time. According to your deposit amount of $2000, combined with our activity rules, your bonus amount should be $700 instead of $1200; 2. Regarding the withdrawal issue of your account, your account was terminated on August 14th, and the funds of $1972.63 in your account have been transferred to your account through USDT on August 15th, please be informed.

Exercise caution with bonus programs: Manage profits wisely. Beware that once your profits reach a certain amount, your account will become inactive.

Be wary of participating in bonus programs; excessive profits may lead to your account becoming non-functional. Carefully read the rules of any bonus program to determine if there's a chance your trading could be deemed improper before deciding to participate. Even if not participating in a bonus program, be cautious as reaching certain profit levels might still result in your account functionalities being disabled (often attributed to "system anomalies").

Reply from official SOOLIKE

Dear customer, hello! It has been found that you have opened 2 accounts with the same name in our company, with transaction numbers 300400 and 300568. These accounts have been terminated due to the following issues: 1. These two accounts each deposited $1000 with our company and applied for $600 bonus respectively. That is, the customer used $2000 of principal to obtain $1200 of bonus, which violates our bonus rules, which means that the same account holder can only apply for bonus with 1 account at the same time. According to your deposit amount of $2000, combined with our activity rules, your bonus amount should be $700 instead of $1200; 2. Regarding the withdrawal issue of your account, your account was terminated on August 14th, and the funds of $1972.63 in your account have been transferred to your account through USDT on August 15th, please be informed.

I have traded a total of 2 orders, but the platform has determined that I am engaged in high-frequency trading and refuses to provide profits. It's a scam platform. Everyone must not register on this platform, take this as a warning. I asked customer service why I could only trade 2 orders, and the platform said that I was engaged in high-frequency trading, so my account was suspended. I can't believe it. I traded one order on August 12th and another on the 13th, making a profit of several hundred US dollars, but they still determined it as high-frequency trading. Your ugly face really disgusts people. 😡😡😡

Reply from official SOOLIKE

Dear customer, hello! Regarding the rules for the use of our company's bonus, please refer to the relevant requirements on our activity page: For issues related to your account, please refer to Article 9 of the "Terms and Conditions", which states: 9. During the activity period, if it is found that participants violate the terms of the activity, such as trading with multiple accounts using the same IP address, or using multiple accounts (not limited to SOOLIKE CAPITAL internal accounts, but between different brokers) engaging in linked, arbitrage and malicious hedging, high-frequency trading arbitrage, quote delay arbitrage, using bonuses to trade large volumes, continuous or multiple one-way trading, excessive concentration of trading products, and other improper trading methods that result in high position risk, in any case, SOOLIKE CAPITAL has the right to refuse their participation in this activity, cancel their participation qualifications, recover improper profits, and terminate the cooperation relationship with the customer. Any termination of the cooperation relationship (such as cancellation of activity qualifications, improper profit extraction, etc.) due to improper trading methods shall be borne by the improper trader, and the judgment criteria for trading methods shall be determined by SOOLIKE CAPITAL. In addition, in order to protect customer privacy and rights, SOOLIKE CAPITAL may not be able to provide relevant evidence. Customers participating in this activity are deemed to be aware of and agree that if they are later found to have engaged in improper trading behavior, they have no right to make malicious comments or damage the reputation of SOOLIKE CAPITAL on any social media or channels. Otherwise, improper merchants and information disseminators will bear corresponding legal responsibilities.

The balance of account 300568 on the soolike platform on Friday, August 9th was $1265. I opened a long position of 0.1 lots of gold. On Monday, August 12th, I added another long position of 0.3 lots of gold. Around 22:00 Beijing time on the same day, I made a profit of over $1000. At that time, I planned to set a take profit at $2470 and take a rest. However, I found that I couldn't set it. So I tried to close the position, but I couldn't close it either. I predicted that the trading function of my account was restricted, so I contacted my account manager. The account manager was estimated to be off duty and did not reply. Then I contacted the platform customer service. The platform customer service replied that my account was closed due to abnormality, which was caused by a system error, specifically a conflict of backend system instructions. The platform forcibly closed the position and closed the account based on customer instructions. The remaining funds of $1814 in the account will be refunded to the bank account. I have repeatedly negotiated with the account manager to request the restoration of the account and to view the trading records and account balance, but to no avail. On Wednesday, August 14th, $1972 was returned to my account. I strongly condemn this unjustified suspension of my holding account and demand the restoration of the account to view the trading records and account balance, and to meet the bottom line requirement of replenishing my account balance. At present, I can forgive the platform for the expected high losses caused by the account closure.

Reply from official SOOLIKE

Dear customer, hello! It has been found that you have opened 2 accounts with the same name in our company, with transaction numbers 300400 and 300568. These accounts have been terminated due to the following issues: 1. These two accounts each deposited $1000 with our company and applied for $600 bonus respectively. That is, the customer used $2000 of principal to obtain $1200 of bonus, which violates our bonus rules, which means that the same account holder can only apply for bonus with 1 account at the same time. According to your deposit amount of $2000, combined with our activity rules, your bonus amount should be $700 instead of $1200; 2. Regarding the withdrawal issue of your account, your account was terminated on August 14th, and the funds of $1972.63 in your account have been transferred to your account through USDT on August 15th, please be informed.

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