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Score

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/10
The WikiFX Score of this broker is reduced because of too many complaints!

Capital Index

United Kingdom|5-10 years|
Regulated in United Kingdom|Market Making(MM)|White label MT4|High potential risk|

https://www.capitalindex.com/uk/eng/pages/home

Website

Rating Index

MT4/5 Identification

MT4/5

White Label

CapitalIndexUK-Live

Singapore
MT4
8

Influence

B

Influence index NO.1

Mexico 3.01
The WikiFX Score of this broker is reduced because of too many complaints!

MT4/5 Identification

MT4/5 Identification

White Label

8
Server Name
CapitalIndexUK-Live MT4
Server Location Singapore

Influence

Influence

B

Influence index NO.1

Mexico 3.01
Surpassed 71.20% brokers
Biz AreaSearch StatisticsAdvertisingSocial Media Index

Contact

+44 207 0605120
info@capitalindex.com
https://www.capitalindex.com/uk/eng/pages/home
75 King William Street London EC4N 7BEE C 4 N 7 B E UNITED KINGDOM

Licenses

Licensed Institution:Capital Index (UK) Limited

License No.:709693

VPS Standard
*No restriction on the broker account

Single Core

1G

40G

1M*ADSL

Open
WikiFX Risk Alerts
2024-12-22
  • The number of the complaints received by WikiFX have reached 6 for this broker in the past 3 months. Please be aware of the risk and the potential scam!
2

Basic information

Registered region
United Kingdom
Operating period
5-10 years
Company Name
Capital Index (UK) Limited
Abbreviation
Capital Index
Company employee
--
Customer Service Email Address
support@capitalindex.com
Contact number
00442070605120
Company address
75 King William Street London EC4N 7BEE C 4 N 7 B E UNITED KINGDOM

FX3264091358

Spain

I have been scammed and my money is being held in a cryptocurrency platform. At first, they pay you for tasks through Bizum, and then the tasks increase in level, which means you have to deposit money to complete the mission. This continues until you reach a point where you have no more money, and the deposited money cannot be withdrawn because you haven't completed the task. They claim to accumulate your salary until you complete the final task and can withdraw your money, but it's not true. I don't know what to do or how to recover my money.

Exposure

12-05

Kaba4121

Ecuador

I deposited my savings and they have not returned my money, help me because they are asking me for more, it is a scam 

Exposure

05-15

Khitish Dash20293

India

Hi i am abdyul rehman from India and i have deposited $450 with capital index with raw tight spread account but then again they blcoked my account when i tried to withdraw money they simply ignored my email and one day i called my account manager he said he is no more works in that company and they scammed my money.

Exposure

2021-09-23

FX5944873722

Malaysia

Lisa Anna said she was the manager of capital index and stole $30,000 from me. She told me to increase deposit again and again.

Exposure

2021-09-22

FX2046354843

Philippines

Nothing is good about capital one, All staff trained to scam, When you request a withdrawal the staff who claimed to be your account manager will switch and an unknown staff will take you up again to find a fault with your trading. they either say the bonus they gave was added to your capital instead of equity. They may even find fault with your deposit method or trading method. These are the different types of flimsy excuses they gave all our clients we referred. They even refused to pay any clients that made deposits via us as IB. They do this because they are not registered nor REGULATED. some 23,000$, 12,000$, 5000$, 1000$. All clients that made deposit through us as IB were denied withdrawal including their deposits. BEWARE!!.We have all these proofs in JPEG.

Exposure

2021-09-21

FX2046354843

Philippines

Yes , Capital is a scam broker I asked them 4 times to withdraw my money and failed every time!!! but they always send me the email shows withdraw successful. They put me ONHOLD for more than 4 months without any reasons and every time when I ask the chat support they said is a different department and we cant do anything. I sent 4 times this department and no one answer me.

Exposure

2021-09-18

炽焰

South Africa

Capital Index is the best broker at this time. They offer an excellent online trading platform, charge a low brokerage fee, and are the most transparent forex broker. Continuous improvement and innovation made them the fastest-growing company...

Positive

2023-02-20

FX1242182816

Singapore

It's hard to believe that a company regulated by the UK's FCA is still doing scams! I think we should collect as much information as possible before choosing a foreign exchange company to avoid falling into a trap.

Positive

2023-02-16

May.

Malaysia

I've been using many brokers starting from last year, but with Capital Index, I have noticed some differences when it comes to the spread and minimum deposit. I'm ready to invest more of my time and money with this broker and see how far can I go. Good luck.

Positive

2022-12-19

9
Account Information
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Official website

Website

Most visited countries/areas

  • South Africa
  • capitalindex.com

    Server Location

    Ireland

    Most visited countries/areas

    South Africa

    Website Domain Name

    capitalindex.com

    Website

    WHOIS.TUCOWS.COM

    Company

    TUCOWS DOMAINS INC.

    Domain Effective Date

    2003-06-07

    Server IP

    52.212.135.148

Company Summary

Capital Index Review Summary
Founded 2014
Registered Country/Region United Kingdom
Regulation FCA
Market Instruments Forex, Indices, Commodities, Shares, and CFDs
Demo Account Available
Leverage Up to 1:30
Spread From 1.4 pips (Advanced Account)
Trading Platforms MetaTrader 4, and MarketBOOK
Minimum Deposit 100 GBP/EUR/USD
Regional Restrictions Only available for clients who are resident in the United Kingdom
Customer Support Tel: +44 207 0605120
Email: info@capitalindex.com and support@capitalindex.com
Twitter, and Linkedin
Contact Form

What is Capital Index?

Capital Index is a UK-based brokerage firm founded in 2014 and regulated by the Financial Conduct Authority (FCA). The company offers trading services in a variety of markets with access to the MetaTrader 4 platform. It also offers leverage of up to 1:30, enabling clients to amplify their trading positions. Additionally, Capital Index provides a demo account for traders to practice. However, Capital Index has regional restrictions limiting its services to UK residents only.

Capital Index's homepage

Pros & Cons

Pros Cons
  • FCA Regulation
  • Regional Restrictions
  • Demo Account Availability
  • Multiple Trading Instruments
  • Reliable Platform

Pros:

FCA Regulation: Capital Index is regulated by the FCA, providing a level of trust and security for clients.

Demo Account Availability: A demo account is available for traders to practice trading strategies without risking real money.

Multiple Trading Instruments: The platform offers a wide range of trading instruments, including Forex, Indices, Commodities, Shares, and CFDs, providing diverse trading opportunities.

Reliable Platform: Capital Index supports MT4. The platform is well-known for its user-friendly interface, advanced charting tools, and customizable features.

Cons:

Regional Restrictions: Capital Index is only available to clients who are residents of the United Kingdom, limiting its accessibility to traders from other regions.

Is Capital Index Safe or Scam?

Capital Index, licensed with a Market Making(MM) License of No.709693, operates under the regulation of the Financial Conduct Authority (FCA). Regulatory oversight by the FCA ensures that the broker complies with strict guidelines and standards, providing a level of security and protection for clients' funds. So Capital Index is more likely to be safe.

regulated by FCA

Market Instruments

At Capital Index, traders have access to a diverse range of market instruments for trading.

Forex: Capital Index provides access to a wide range of currency pairs, including major pairs like AUD/USD, EUR/USD, GBP/USD, and USD/JPY, as well as minor and exotic pairs.

Indices: Traders can trade on the performance of stock market indices, representing a basket of stocks from a particular exchange. Popular indices available for trading with Capital Index include the AUS20, HK50, and FRA40.

Commodities: Capital Index offers trading in commodities such as XAGUSD, WTICrude, and BrentCrude. Commodities are often used as a hedge against inflation or as a way to diversify investment portfolios.

Shares: Traders can access a wide range of individual stocks from global markets through Capital Index. This includes AAPL, MSFT, and GOOG.

CFDs (Contracts for Difference): CFDs are derivative products that allow traders to speculate on the price movements of financial instruments without owning the underlying asset.

Market Instruments

Account Types

Capital Index offers two account types to suit different trading needs. Both the Advanced and Pro Accounts at Capital Index support 3 currencies, GBP, EUR, and USD, and allow hedging and expert advisors. The minimum trade size for FX is 0.01 lot or 0.10 GBP. The minimum trade size for non-FX is 0.1 lot or 0.1 GBP.

Account Comparison

The Advanced Account at Capital Index is designed for traders looking for a lower barrier to entry with a minimum deposit requirement of 100 GBP/EUR/USD.

The Pro Account is designed for more experienced traders or those with a larger trading capital, as it requires a minimum deposit of 10,000 GBP/EUR/USD.

To get more advanced support, you can apply to be an Elective Professional Client or Institutional Client if you meet the requirements.

Leverage

Capital Index offers leverage of up to 30:1 for forex trading across 55 currency pairs. For trading index CFDs, commodities, and precious metals, they offer leverage of up to 20:1. Leveraged trading allows traders to open larger positions with a relatively small amount of capital, amplifying both potential profits and losses.

Spreads & Commissions

Capital Index offers spreads starting from 1.4 pips for the Advanced Account and 1.0 pips for the Pro Account. These spreads vary depending on market conditions and the specific currency pair or instrument being traded.

In terms of commissions, Capital Index charges a commission of 0.02 per unit traded for Equity CFDs, with a minimum commission of £10 (UK)/€10 (EU)/$15 (US) per trade for both the Advanced and Pro Accounts.

Trading Platforms

Capital Index provides traders with access to the popular MT4 platform, known for its user-friendly interface and powerful trading capabilities. MT4 allows traders to analyze markets, place trades, and manage their positions with ease. The platform offers advanced charting tools, technical analysis indicators, and customizable trading strategies through Expert Advisors (EAs).

MT4

Additionally, Capital Index offers the MarketBOOK platform. MarketBOOK offers real-time market data, one-click trading, and advanced charting tools, making it suitable for traders who prefer a web-based platform.

MarketBOOK

Deposits & Withdrawals

Clients of Capital Index can make deposits and withdrawals using bank transfers and card payments through secure payment service providers. However, deposits and withdrawals cannot be made to or from third-party accounts, ensuring the security and integrity of client funds. This policy helps prevent unauthorized transactions and protects clients' financial information.

Customer Service

Telephone support is available at +44 207 0605120, allowing clients to speak directly with a representative for immediate assistance. Clients can also reach out to the support team via email at info@capitalindex.com or support@capitalindex.com.

Additionally, Capital Index can be contacted through their Twitter and LinkedIn profiles, providing clients with another channel to connect with the company. The contact form on the Capital Index website allows clients to submit their queries and receive a response via email.

Conclusion

In conclusion, Capital Index, regulated by FCA, is a brokerage firm offering a wide range of trading instruments. With support from reliable platforms, Capital Index provides a reliable and secure trading environment for traders of all levels. While regional restrictions limit its services to UK residents, the availability of a demo account and reliable customer support further enhance the trading experience for clients. We think it is a good option if you are in the UK.

Frequently Asked Questions (FAQs)

Q: Is Capital Index regulated?

A: Yes, Capital Index is regulated by the FCA.

Q: Are there any regional restrictions for opening an account with Capital Index?

A: Yes, Capital Index is only available for residents in the United Kingdom.

Q: What is the minimum deposit required to open an account with Capital Index?

A: The minimum deposit required is 100 GBP/EUR/USD for both the Advanced and Pro Accounts.

Q: What trading platforms are available at Capital Index?

A: Capital Index offers MetaTrader 4 (MT4) and MarketBOOK as trading platforms.

Q: Does Capital Index offer a demo account?

A: Yes, Capital Index offers a demo account for traders to practice trading strategies.

Risk Warning

Online trading involves significant risk, and you may lose all of your invested capital. It is not suitable for all traders or investors. Please ensure that you understand the risks involved and note that the information provided in this review may be subject to change due to the constant updating of the company's services and policies.

In addition, the date on which this review was generated may also be an important factor to consider, as information may have changed since then. Therefore, readers are advised to always verify updated information directly with the company before making any decision or taking any action. Responsibility for the use of the information provided in this review rests solely with the reader.

Keywords

  • 5-10 years
  • Regulated in United Kingdom
  • Market Making(MM)
  • White label MT4
  • High potential risk

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