I participated in the platform's account opening bonus 100 US dollars event in February 2022. The account experienced losses and profits. Finally, I traded 10 lots and submitted the withdrawal. Then, I received a reply from the platform that most of my orders were held for less than 3 minutes, and I was not allowed to withdraw. Then, I replied to the email and attached a screenshot of my transaction record. There was no order that was less than 3 minutes of holding the position. Obviously, the platform found a reason to refuse the withdrawal without even reviewing it, and then the platform said that after I closed the position, I made a reverse order. Given such a reason for refusing to withdraw, I was thinking that I did not lock firstly, and was also a new order that was completely closed and then opened. Even if I didn't open the order, the platform would still find new excuses to refuse to withdraw money! In addition, there is no clause in the activity rules for holding positions for more than 3 minutes, and no reverse order can be opened in a short period of time. At present, the online customer service does not reply at all, and the email communication does not reply. I hope the platform can process my withdrawal after seeing my appeal.