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The slippage was 3000 pips. The customer service told me that it was a spread. After confirmation, the customer service always told me that it was a spread.

ivan3366

1-2 years

Malaysia

Exposure

On June 4, 2024, I sold at 1.76035 in EURNZD. Because I use H1/H4 to make orders with my own unprofessional analysis. The next day, June 5, the order was about to make a profit. So I made an order in another account, with 200 US dollars in the account. I placed an order for 0.10 sell, at around 1.76035. On the third day (June 6), when I got up and checked my phone, my account was liquidated. I set S/L at 1.76700. But when I looked at my order, S/L was 1.79135, as shown in the figure below. I was completely confused. I asked the customer service about this matter, and the customer service email came more than a dozen times. The same content: it was at the opening time, so "the spread was wide". I think the daily spread within 15 is proper, and only on the night of June 6 did a spread of 3000 pips appear. Here is my proof. I need to use H4/D1 pictures to see the buy and sell pips. It's outrageous, so I want to expose it. I hope someone can tell me how to deal with this matter, or I can only accept it.

Original

滑点3000点 客服告诉我是点差问题 经过几次的确认客服始终告诉我是点差问题

在2024年6月4日 我在货币对EURNZD 的位置1.76035做了 sell,因为个人是用H1/H4去用自己不专业的分析去做单 第二天6月5日 单子是往盈利的方向走 没啥变化 所以就在第二个户口也做单了,户口内200美金 下单0.10 sell 在位置1.76035左右的位置 就在第三天(6月6日)起床的时候看了手机 结果爆了 我设置sl 1.76700 但是我看我单子的时候 却是sl在1.79135 如以下图片 我整个人都干懵了。 我就去寻找客服去询问这件事,客服邮件来十几次了 同样的话术同样的歪理告诉我:开盘时间 所以“点差较大” 我在想着点差较大是不是我不够理解,日常点差15内 就6月6日晚上出现了 3000点的夸张点差 然后以下就是我的证明 还有就是他说的点差 好像有点夸张 我需要用H4/D1 的图片才能看到买入跟卖出点 好像有点离谱 所以想要曝光 并且让高人指点 这个事情该怎么样怎么样处理 或者只能认栽

Malaysia 2024-06-10
Severe Slippage

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