Tickmill order closed without reason, and maliciously increased slippage, closed at a completely impossible price.-Tickmill-Exposure-WikiFX

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Tickmill -

Exposure Details -

Tickmill order closed without reason, and maliciously increased slippage, closed at a completely impossible price.

Star2430

Within 1 year

Exposure

Hello, my MT4 account: 5090655, Order ID: 40550969 This order was established on 2024.07.08 at 15:41:22, and I did not execute the closure; this account is managed under a copy trading system, another account also managed was normally closed on 2024.07.09 at 08:58:08. This order incurred a holding fee, and the email daily report also showed it as open at that time. This order was closed without cause on 2024.07.09 at 00:08:41 at a price of 1.28236. Reviewing the historical data near 00:08 on 07.09 for GBPUSD, the price should have been between 1.28057~1.28067, which is significantly different from the closing price of 1.28236. Upon discovering the unwarranted closure of the order, I immediately contacted Tickmill customer service via the official website within two hours; having received no response, I again reported the issue on the official website on the following day, 2024.07.09, and ultimately only received two call-back request forms.

Original

Tickmill訂單無故被平倉，且惡意誇張滑點在完全不可能出現的價格

您好，我的mt4帳號:5090655，訂單ID:40550969 1. 此訂單於 2024.07.08 15:41:22建立，本人並未執行平倉；此帳號採託管跟單，另一個同託管帳號的訂單，正常平倉於 2024.07.09 08:58:08 2. 此訂單有收取庫存費，且email每日報表也當時也顯示開倉中。 3. 此訂單無故於 2024.07.09 00:08:41被平倉於1.28236 4. 回看GBPUSD於 07.09 00:08附近的歷史數據，價格應於1.28057~1.28067之間，與已被平倉價格1.28236相差很大本人於發現訂單被無故平倉時，2小時內立即於官網回報聯繫Tickmill客服；因未收到任何回覆，於隔日2024.07.09再次去官網回報問題，最後僅收到2封回撥請求單。