Resolved
The network was disconnected and can’t log in, causing large losses
Object 
Exness
Issue
Others
Requirement
other
Amount
$15(USD)
Time
34day23hour
Mediation Progress
Hong Kong 2021-08-21
Resolved 
J35804
J35804Cyprus 2021-07-22
Reply Exness
We apologize for the inconvenience caused by a short-term technological malfunction occurring amid the maintenance of trading servers of Exness on July 17th. Please don't worry because the problem has been solved. After looking into the execution of the orders of your trading account, we have decided to cancel harmed orders and fully compensate for your losses thereof. If you have any other questions, please feel free to contact us at any time.
Reply
Hong Kong 2021-07-19
Supplemental Materials 
J35804
J35804No reply?
Supplemental Materials
Hong Kong 2021-07-17
Supplemental Materials J35804
J35804The trading account only had USD 20, but the network failure seen by the server caused me to lose USD 15.
Supplemental Materials
Hong Kong 2021-07-19
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-07-19
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-07-17
Start Mediation J35804 
J35804The network was disconnected after BTCUSDm trading on Saturday. Failed to liquidate the positions. It caused large losses.
Start Mediation
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