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Resolved
Frequently widened spread in a month. Already taled to customer servce. Just explains process and no compensation was offered
Object
TMGM TMGM
Issue

Severe Slippage

Requirement

other

Amount

$19,000(USD)

Time

13day19hour

Mediation Progress
Solved after user's confirmation
FX2907232856
Reply
TMGM
Dear user, we have conducted investigation and replied in the TMGM official email. Please contact your TMGM account manager or reply the email for consultation, if you have any problem. Thank you!

Reply

Supplemental Materials
FX2907232856
The platform always kept delaying and pining the blame on the market.

Supplemental Materials

Supplemental Materials
FX2907232856
The customer service went on saying that the problem was caused by the market, shifting all the blame on the market. Are all the several slippages within a month due to the market?

Supplemental Materials

Supplemental Materials
FX2907232856
TMGM always said that the slippage is normal, but there were several times of slippage within a month, which is still normal? Can an order be resumed?

Supplemental Materials

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FX2907232856
TMGM platform frequently widened spread in a month. Already talked to customer servce. Just explains process and no compensation was offered.

Start Mediation

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