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Resolved
Maliciously tampering with the ratio. The system bugs lead to liquidation
Object
Doo Prime Doo Prime
Issue

Severe Slippage

Requirement

2020031861511974330

Amount

$791(USD)

Time

56day4hour

Mediation Progress
Resolved
ForexFENGFENG
Reply
Doo Prime
The user made a mistake in the setting of following signal, and the related setting records had been sent. If you have any question, please reach out to the official customer service of Doo Prime.

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WikiFX Mediation Center
Dear customer, please submit the correct name. Thank you for your cooperation.

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WikiFX Overseas Customer Service

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WikiFX Mediation Center

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ForexFENGFENG
In the mam system, the copy order is set to 1.5 times the copy order. When the order starts to be copied, the main account will place 0.01 lot, and the first two orders of the sub account will be copied with 1.5 lot. The platform said compensation at first, but later said no compensation. In the absence of any valid evidence, it concluded that I made a mistake in setting up the order, and then sent me two unclear and mosaic pictures, saying it was me If I have set the fixed lot size 1.5 times the copy order, then there must be a setting record in the mam system and cannot be deleted. There is no wrong setting record at all. The platform deliberately shirks responsibility, and even malicious tampering caused me to liquidate my position. There is a style of fraud platform.

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