WikiFX, as an independent third-party information service platform, is dedicated to providing users with comprehensive and objective broker regulatory information services. WikiFX does not directly engage in any forex trading activities, nor does it offer any form of trading channel recommendations or investment advice. The ratings and evaluations of brokers by WikiFX are based on publicly available objective information and take into account the regulatory policy differences of various countries and regions. Broker ratings and evaluations are the core products of WikiFX, and we firmly oppose any commercial practices that may compromise their objectivity and fairness. We welcome supervision and suggestions from users worldwide. To report any concerns, please contact us: report@wikifx.com
您当前语言与浏览器默认语言不一致,是否切换?
切换
Global Broker Regulation & Inquiry App
Broker Search
English

简体中文

繁體中文

English

Pусский

日本語

ภาษาไทย

Tiếng Việt

Bahasa Indonesia

Español

हिन्दी

Filippiiniläinen

Français

Deutsch

Português

Türkçe

한국어

العربية

Download
Resolved
Unable to withdraw
Object
ZFX ZFX
Issue

Unable to Withdraw

Requirement

compensation

Amount

$750(USD)

Time

92day18hour

Mediation Progress
Resolved
Rossi Huang
Reply
ZFX
Dear customer, first of all, your support to ZFX is greatly appreciated. In terms of the withdrawal problem, please submit the application in accordance with the withdrawal rules. Thank you.

Reply

Supplemental Materials
Rossi Huang
ZFX not only fobbed customers off, but also deliberately confounded them with false information. And the broker's statement is inconsistent with the notice released by customer beneficiary bank. The customer asked ZFX several times to provide the related evidence for further checking, but they haven't offered the evidence to support their allegation.

Supplemental Materials

Supplemental Materials
Rossi Huang
Apparently, the related department of ZFX are deliberately giving their customer a hard time in withdrawal. They haven't done nothing for 14 days since the message correction notice by the beneficiary bank on November 16. So the remittance was cancelled by the beneficiary bank due to expiration. Meanwhile, the platform kept putting customer off by making the same replies, without any intention of assisting their customer in withdrawing money.

Supplemental Materials

Supplemental Materials
Rossi Huang
I have questioned about withdrawal problem and the following solutions by email, but ZFX always prevaricated by saying that the relevant department are checking it or account manager is helping with the problem. It took 7 days to remit money for DBS on November 8 since my withdrawal application on November 14. According to the same efficiency, customer's beneficiary bank required message correction on November 16, therefore, ZFX should have provided the address of actual remitter so that the bank could refund the money smoothly. But in fact, since November 16, ZFX hasn't provided any information to ensure the money arrives in time, indicating that the platform gave me a hard time purposely in withdrawal.

Supplemental Materials

Supplemental Materials
Rossi Huang
I have communicated with the online customer service about the solution of withdrawal issue several times, but ZFX made the same official replies to fob the customers off. Moreover, the customer staff members gave different answers about the current status about the issue, not showing any sincerity and attitude of solving the problem.

Supplemental Materials

Supplemental Materials
Rossi Huang
I have asked them for several times about the current status of withdrawal issue, but always got the official replies, which they use as a common hoax to put the customers off. I submitted withdrawal application, but can't receive it.

Supplemental Materials

Supplemental Materials
Rossi Huang
I provide the complaint letter to platform ZFX.

Supplemental Materials

Contact Broker
WikiFX Overseas Customer Service

Contact Broker

Verified
WikiFX Mediation Center

Verified

Start Mediation
Rossi Huang
After applying for a withdrawal on 11/8, until today 11/28 still cannot receive withdrawal. I have inquired why the beneficiary bank could not release the money into the account. The reason is that ZFX has been unwilling to provide the address information of the actual remitter to the beneficiary bank, which resulted in the inability of the fund to be released into the account. I kept reporting to the customer service in the middle and got the same reply: the relevant unit is in the process of inquiry. ZFX does not have any real help and wants to deal with it actively.

Start Mediation

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

To view more

Please download WikiFX APP

Select Country/Region
  • Hong Kong

  • Taiwan

    tw.wikifx.com

  • United States

    us.wikifx.com

  • South Korea

    kr.wikifx.com

  • United Kingdom

    uk.wikifx.com

  • Japan

    jp.wikifx.com

  • Indonesia

    id.wikifx.com

  • Vietnam

    vn.wikifx.com

  • Australia

    au.wikifx.com

  • Singapore

    sg.wikifx.com

  • Thailand

    th.wikifx.com

  • Cyprus

    cy.wikifx.com

  • Germany

    de.wikifx.com

  • Russia

    ru.wikifx.com

  • Philippines

    ph.wikifx.com

  • New Zealand

    nz.wikifx.com

  • Ukraine

    ua.wikifx.com

  • India

    in.wikifx.com

  • France

    fr.wikifx.com

  • Spain

    es.wikifx.com

  • Portugal

    pt.wikifx.com

  • Malaysia

    my.wikifx.com

  • Nigeria

    ng.wikifx.com

  • Cambodia

    kh.wikifx.com

  • Italy

    it.wikifx.com

  • South Africa

    za.wikifx.com

  • Turkey

    tr.wikifx.com

  • Netherlands

    nl.wikifx.com

  • United Arab Emirates

    ae.wikifx.com

  • Colombia

    co.wikifx.com

  • Argentina

    ar.wikifx.com

  • Belarus

    by.wikifx.com

  • Ecuador

    ec.wikifx.com

  • Egypt

    eg.wikifx.com

  • Kazakhstan

    kz.wikifx.com

  • Morocco

    ma.wikifx.com

  • Mexico

    mx.wikifx.com

  • Peru

    pe.wikifx.com

  • Pakistan

    pk.wikifx.com

  • Tunisia

    tn.wikifx.com

  • Venezuela

    ve.wikifx.com

United States
※ The content of this website abides with local laws and regulations.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;
License or other information error corrections, please send the information to:qawikifx@gmail.com
Cooperation:fxeyevip@gmail.com