In addition to the spread, additional pips are added to the buying and selling pips-EC Markets-Rights Protection Center-WikiFX

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Resolved

In addition to the spread, additional pips are added to the buying and selling pips

Object

EC Markets

Issue

Severe Slippage

Requirement

compensation

Amount

$10,000(USD)

Time

43day21hour

Mediation Progress

Hong Kong 2023-09-10

Resolved

HUANGJIN628

United Kingdom 2023-08-11

EC Markets

You profited 911 dollars, and there is 110 dollars left in account following the withdrawal of all the profits. As the video emailed by the customer stuttered, you were required to provide the related order number, account, and brief description regarding the problem by email. But you didn't reply. So please submit the information on question by email so that we can further help to tackle this issue.

Hong Kong 2023-08-01

Supplemental Materials

HUANGJIN628

The correct MT4 account is offered. I hope you will cope with the problem as soon as possible. Thank you.

Supplemental Materials

Hong Kong 2023-07-31

WikiFX Mediation Center

Dear customer, please provide the correct MT4/5 account. Your cooperation is greatly appreciated.

Hong Kong 2023-07-29

Supplemental Materials

HUANGJIN628

Two videos which show the slippage in a market with slight fluctuation are unavailable to be uploaded. The more the lots are, the heavier the slippage gets.

Supplemental Materials

Hong Kong 2023-07-28

WikiFX Mediation Center

Dear customer, please provide the correct MT4/5 account. Your cooperation is greatly appreciated.

Hong Kong 2023-07-28

Supplemental Materials

HUANGJIN628

This shows the lowest point today. The spreads of buying and selling were 10-20 bps higher than the normal.

Supplemental Materials

Hong Kong 2023-07-28

Supplemental Materials

HUANGJIN628

The spreads are higher when I trade manually, which has an adverse bearing on my judgement of transaction and caused a loss of approximately 20,000 US dollars to me.

Supplemental Materials

Hong Kong 2023-07-28

Contact Broker

WikiFX Overseas Customer Service

Contact Broker

Hong Kong 2023-07-28

Verified

WikiFX Mediation Center

Verified

Hong Kong 2023-07-28

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HUANGJIN628

A pending order to buy long can lead slippage, even when the fluctuation is small. Not to mention slippage, it is the same when there is no fluctuation. Buying a lot is more than ten pips, and the more buying, the more the difference. There is also an short pending order 1957. Stop loss, and the position is automatically closed at 1956.99. There are screenshots, the highest pip so far is 1956.99. I have a video but can’t upload it. The extra pips will be deducted from the buying and selling spreads.

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