Resolved
Malicious slippage resulted in forced liquidation of positions. At the same time, orders that could have been profitable had hundreds of points spread from other platforms, resulting in liquidated positions and losses!
Object 
XM
Issue
Severe Slippage
Requirement
compensation
Amount
$247(USD)
Time
42day22hour
Mediation Progress
Hong Kong 2023-10-28
Resolved 
Maker76856
Maker76856United Kingdom 2023-09-28
Reply XM
尊敬的客户，您好，首先感谢您选择XM和对我们的信任！您的XM MT4/MT5账号为：251052652，单号：#45592689，对于您的投诉，我们第一时间反馈给相关部门，进行详细调查，并给予如下回复：首先，XM是抛单模式，所有客户的订单都是在市场价格上成交。您交易了1手US100现货商品多单，该笔订单在平台时间2023年9月13日15时30分，因预付款不足导致爆仓。其次，经核查在您订单执行当时有8月份核心通胀率年率等多项重要数据公布，导致黄金商品价格剧烈波动，从而导致点差扩大，使您的账户资金不足触发爆仓，系统以当时的实时报价为您强制平仓。针对XM保证金与强平标准，您也可以参考官网说明：https://www.fxglobaltradingxm.com/cn/margin-and-leverage 。同时，每个平台合作的报价商不相同，在不同平台交易的价格的确可能有些差异，但是走势是相同。我们能保证的是，您的订单都是基于市场价格成交的，并非人为可控，望您理解。最后，再次感谢您对XM的理解和支持！如果您有任何疑问烦请您随时联系进入XM官方网站 https://www.fxglobaltradingxm.com/cn/ ，点击右上角的【网页客服】联系客服，XM 提供周一至周五24小时在线客户支持 ，我们非常乐意为您服务，谢谢。致谢。
Reply
Hong Kong 2023-09-18
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-09-18
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-09-15
Start Mediation Maker76856
Maker76856Every time I place an order, my position is liquidated and then reversed. This time I compared it with other platforms, and the spread was dozens or hundreds of points. I argued with the customer service, and he explained that the platform partners were different and the quotations were also different. When I compared it, I looked at it. Normally, when I didn’t place an order, the data was only a few points on the spot. When I placed an order, the spread was hundreds of points. Several times, the orders were profitable, but they all caused me to lose money. I can only expose on this platform, I hope you will not be deceived!
Start Mediation
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