Resolved
Slipped more than a hundred pips! Claim for compensation for the remaining funds after the stop-loss price
Object 
XM
Issue
Severe Slippage
Requirement
compensation
Amount
$698(USD)
Time
33day3hour
Mediation Progress
Hong Kong 2023-11-11
Resolved 
SHENKE
SHENKEUnited Kingdom 2023-10-12
Reply XM
Dear customer, first of all, thank you for choosing XM and for your support! Regarding your complaint about account 80813211, since you have also sent an email regarding this issue, we have replied to your registered email on October 10, 2023, platform time. Please verify and check it. Thank you! If you have any questions, please feel free to contact us by visiting the XM official website at https://www.globalxmtraders.com/cn/ and clicking the green headset icon at the bottom right corner to reach customer service. XM offers 24/7 customer support from Monday to Friday, and we are very happy to assist you. Once again, thank you for your understanding and support of XM.
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Hong Kong 2023-10-09
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WikiFX Overseas Customer Service
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Hong Kong 2023-10-09
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WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-10-09
Start Mediation SHENKE
SHENKE
MT5 account number 80813211, principal is 2002 dollars. The Stop Loss is set at $1304 and the balance of the account is $698. As a result, the price broke through the stop loss, and the position was not closed! The position was liquidated! Claim compensation for the remaining funds of $698!
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Malicious slippage resulted in forced liquidation of positions. At the same time, orders that could have been profitable had hundreds of points spread from other platforms, resulting in liquidated positions and losses!
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