Resolved
Funds are frozen and cannot be withdrawn
Object 
Doo Prime
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$13,170(USD)
Time
111day17hour
Mediation Progress
Hong Kong 2024-07-11
Resolved 
Harmon
HarmonSingapore 2024-06-11
Reply Doo Prime
We have received the issue feedback and will urge the relevant departments to actively address and coordinate the matter.
Reply
Hong Kong 2024-03-22
Supplemental Materials Harmon 
HarmonOn February 15th, the server experienced a disconnection in the afternoon. After reconnecting, I couldn't close the position for a long time. It wasn't until much later that I was able to close it using my phone, and I had to ask customer service for help.
Supplemental Materials
Hong Kong 2024-03-22
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-03-22
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-03-21
Start Mediation Harmon 
HarmonI shorted USDJYP on February 14th. During the downward trend, I wanted to hold the position for two more days, but after being unable to connect to the server for half a day, I closed the position on my mobile phone on the 15th.
On February 16, I received an email notification saying that overnight fees were waived for abuse and that I would not be able to withdraw money that night.
On February 20, the platform adjusted itself and said it would start charging overnight fees.
I contacted customer service on February 21st and said that a total of more than 7,000 US dollars including all fees for previous transactions would be deducted.
I also want to report on the issue of server disconnection.
Start Mediation
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