FXGM Is Complained for Delaying Withdrawals with Countless Excuses

Complained by: Ms. Ruan

Broker: FXGM

Brokers website: https://www.fxgm.com

Cause of complaint: Withdrawal failure

Withdrawal status: in progress

Customer service: unavailable

Ms. Ruan exposed FXGM in real name

On October 31st, 2019, Ms. Ruan signed up at FXGM and deposited US$2,126, but she kept on losing money during the entire investment.

Ms. Ruans trading records

On November 7th, Ms. Ruan decided to curb losses and filed a withdrawal application to withdraw the remaining US$1,913 in her account. But unexpectedly, though her account showed that “withdrawal has been approved”, she failed to receive the money after waiting for 24 hours. Worrying that the platform may not be safe, she immediately contacted FXGM about the issue, yet the customer service remained out of reach. So Ms. Ruan turned to the IB agent, Mr. Zhang for help, and Zhang reassured her that he didnt receive his withdrawal either, and there was nothing wrong with her investment at the platform.

The IB agent reassured Ms. Ruan during their conversation

After another 3 days, Ms. Ruan anxiously contacted Mr. Zhang again about her missing withdrawal, and Mr. Zhang again told her to wait patiently. In order to sound more convincing, he mentioned that he once “waited for a whole week before receiving the withdrawal due to system upgrading”.

Mr. Zhang tried to clear Ms. Ruans doubts

However, the IB agent was wrong about Ms. Ruan‘s judgement. When he eventually became tired of Ms. Ruan’s persistent requests, he claimed that he had no idea whats causing the issue and needed to consult the so-called “senior IB”. Later his reply was first the cliche “withdrawal is in progress” and then “the withdrawal channel is under maintenance and will take a few days”.

Mr. Zhang claimed the withdrawal was in progress.

Mr. Zhang then said the withdrawal channel was under maintenance

Despite all these tricks and excuses, the scam broker couldn‘t hide its true colors. As FXGM was fooling Ms. Ruan, another victim of FXGM also sought WikiFX’s help to defend her rights and recover her losses. According to the victim, she posted a complaint about withdrawal failure at FXGM on WikiFX forum just days ago, and got the same prevarication from the broker that “withdrawal channel is under maintenance and will be ready for withdrawals once it is complete”. The broker required her to delete the post before she could access her money, but after the victim did as told, she was still unable to receive the withdrawn funds.

Another victim reported FXGM

WikiFX reminds investors that if you are suffering frequent losses or withdrawal failure during your investment with a broker, stop dopositing immediately. You can keep key evidences such as trading records and screenshots of conversations and contact us for help to defend your rights.