Extremely Poor Support with No Resolution or Clear
I have been using Octa for a while, but recent experiences have been extremely disappointing. For over two weeks now, I've been facing an issue that was supposedly escalated to their finance team and senior management, but there has been no resolution or clear update on what's happening.
Despite repeated follow-ups, all I get are generic statements like:
"Our processing department is still in the midst of investigating this issue."
"This will be the report number that has been escalated to our finance team regarding this clarification: 3858103"
"Please know that we're taking this issue very seriously and are working to resolve it as quickly as possible."
No SLAs or ETAs have been provided, and it feels like the finance team is running the entire operation with no accountability to the customers. It's honestly frustrating to see no concrete progress despite my issue being escalated to high-level management.
I would urge others to be cautious when dealing with Octa.
非常差劲的客服,没有明确的解决方案
1年内
印度
曝光
原文
Extremely Poor Support with No Resolution or Clear
I have been using Octa for a while, but recent experiences have been extremely disappointing. For over two weeks now, I've been facing an issue that was supposedly escalated to their finance team and senior management, but there has been no resolution or clear update on what's happening. Despite repeated follow-ups, all I get are generic statements like: "Our processing department is still in the midst of investigating this issue." "This will be the report number that has been escalated to our finance team regarding this clarification: 3858103" "Please know that we're taking this issue very seriously and are working to resolve it as quickly as possible." No SLAs or ETAs have been provided, and it feels like the finance team is running the entire operation with no accountability to the customers. It's honestly frustrating to see no concrete progress despite my issue being escalated to high-level management. I would urge others to be cautious when dealing with Octa.
上一篇
Octafx恶意拒绝出金
下一篇
说实话,我并不感到印象深刻
本周最多评论
NEWRGY IMEX
Deleno IFC
HERO
NAGA
Dbinvesting
Valetax
Envi FX
FxPro 浦汇
Luzuna
LION 狮子国际
想了解更多
请下载WikiFXAPP
Download on the
WikiFX(全球)
Download on the
WikiFX(中国)
Download Apk
WikiFX Mini(20M)
Download Apk
WikiFX Pro(80M)