The withdrawal took a long time.
The online customer service and manager ran away. All the contact information was invalid.
MBG back-stage is unable to log in and process withdrawal function. The customer service staff cannot be contacted and disappeared.
I withdrew on October 15 but did not receive it. The customer service told me to wait for the technical error. But later the website was going to close and approve withdrawal. I waited for 1 month but they did not reply emails.
My withdrawal took more than 1 month. Did anyone know why?
The platform ran away. There were many victims. The platform would be punished sooner or later.
Unable to withdraw. The customer service repeated the same respond and did not told us the specific time. How long did we have to wait?
The official website of the platform has been unable to log in and the customer service staff cannot be contacted. This platform is AETOS transfer to MBG when they stopped their business in China. I hope everyone pay attention on this.
Now, all the official websites cannot be logged in nor the withdrawal can be made.
Unable to withdraw since October. The customer service agent cannot be contacted and unable to withdraw. A big scammer.
I withdrew in October but failed. The customer service said it would be transferred to Datong. I did as it said but there was no response. It was a scam.
I could not withdraw and the customer service said the platform was going to close. The users would be transferred to another platform and the operation was under review as their plans. But it took more than 10 days. I thought they were like to run away. It only allowed to deposit. I reported on the wechat and national anti fraud center.
Unable to withdraw. I contacted with them but they just said it could not be approved.
Unable to withdraw and log in from backstage. I heard that their employees cannot receive salaries. It seems impossible to withdraw
Since October 2021, I have applied for withdrawal many times and cannot withdraw funds. Later, it was directly displayed as invalid, error, and customer service refused to accept any contact.
The so-called company under MBG MultiBank Group Finance, broke the capital chain in September. After MultiBank took over, the platform simply let people reply without doing anything. My 1000usd needs to be transferred to MultiBank’s account. Since October, I have been urging, and the idiot customer service attitude is perfunctory. Everyone must be absconded. Until December 16, the money is still in the account.
Basic Information & Regulators of MBG Markets
MultiBank Group was established in California, the USA, in 2005. Since its establishment 15 years ago, the group come with a paid-in capital of more than 322 million US dollars, providing trading products including forex, commodities, indices, and precious metals for more than 320,000 retail and institutional investors. The daily trading volume of the group in forex and financial derivatives exceeds 6.2 billion US dollars. At present, the company holds a full license issued by the Australian Securities and Investments Commission (ASIC), as well as a retail forex license issued by the Virgin Islands Financial Services Commission (FSC) and a general financial license issued by the German Federal Monetary Authority (BaFIN). It also accepts the UAE Supervision by Dubai Financial Services Authority (DFSA), Cayman Islands Monetary Authority (CIMA), Spanish National Securities Market Commission (CNMV), and Austrian Financial Market Supervisory Authority (FMA).
Market Instruments
The company can trade mainstream and popular financial instruments in the global financial market, including forex, indices, stocks, and precious metals (gold & silver).
Leverage & Account of MBG Markets
To meet investors' different investment needs and investment strategies, the company has set up Professional accounts and ECN accounts. The minimum deposit for both accounts is $500. The default leverage for professional accounts is 1:200, and the adjustable trading leverage is 1:50. The default leverage for ECN accounts is 1:200, and the adjustable trading leverage is 1:50.
Spreads & Commission Fees of MBG Markets
The main spreads for professional accounts are 2 pips for EUR/USD, 2.7 pips for AUD/USD, 2 pips for GBPUSD, 0.35 US dollars for gold, 0.035 US dollars for silver, 0.03 US dollars for crude oil, and 0.5 euros for CFD on the German DAX30 index. The main spreads of the ECN account are 0.1 pips for EUR/USD, 0.2 pips for AUD/USD, 0.1 pips for BGP/USD, 0.12 for Gold/USD, 0.016 for Silver/USD, and 0.014 for crude oil. Each trade (unilateral) charges a commission of 3.5 U.S. dollars.
Trading Platform Applied of MBG Markets
The company provides traders with the most popular MT4&MT5 trading platforms. Apart from flexible order trading functions, MT4 software also provides functions such as market quotation, chart analysis, indicator programming, alert alarms, news, and email communication. MBG Markets also provides MetaTrader 4 (MT4) mobile trading platform, which can support iOS and Android mobile systems. MT5 software is an updated and more advanced version of MT4, which can provide brand new operating functions to enhance the customer's trading experience. In addition to the various functions offered by MT4, there are also improved trading functions and enhancements for custom indicators and expert advisors' script tool.
Deposit & Withdrawal
Deposit methods include wire transfer, VISA/MASTERCARD credit card, bank card, and Skrill e-wallet. There is no handling fee for wire transfer, and it takes 1-5 working days to arrive in accounts. The other three ways of depositing are free of charge, and the time to arrive is one working day. If the user chooses Visa and MasterCard credit cards, bank cards, and Skrill, the withdrawal may be carried out by wire transfer. Depending on the bank, the intermediary bank may charge a transfer fee of 5 to 20 US dollars. Due to the difference in the bank time's remittance process, the funds generally arrives at the bank designated by the user within 1-5 working days.
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