WikiFX, as an independent third-party information service platform, is dedicated to providing users with comprehensive and objective broker regulatory information services. WikiFX does not directly engage in any forex trading activities, nor does it offer any form of trading channel recommendations or investment advice. The ratings and evaluations of brokers by WikiFX are based on publicly available objective information and take into account the regulatory policy differences of various countries and regions. Broker ratings and evaluations are the core products of WikiFX, and we firmly oppose any commercial practices that may compromise their objectivity and fairness. We welcome supervision and suggestions from users worldwide. To report any concerns, please contact us: report@wikifx.com
您当前语言与浏览器默认语言不一致,是否切换?
切换
Global Broker Regulation & Inquiry App

Score

0123456789
.
0123456789
0123456789
/10
The WikiFX Score of this broker is reduced because of too many complaints!

SUPAY

Australia|5-10 years|
Australia Market Making(MM) Revoked|High potential risk|

http://www.supay.com/website/?language=en

Website

Rating Index

Influence

Influence

C

Influence index NO.1

Australia 6.94

Surpassed 15.50% brokers

Biz AreaSearch StatisticsAdvertisingSocial Media Index

Contact

+61 3 9654 6690
http://www.supay.com/website/?language=en
The WikiFX Score of this broker is reduced because of too many complaints!

Licenses

VPS Standard
No restriction on the broker account. Support service provided by WikiFX

Single Core

1G

40G

Open Now

Contact number

English

+61 3 9654 6690

Other ways of contact

Broker Information

More

Company Name

SUPAY.com

Abbreviation

SUPAY

Platform registered country and region

Australia

Company website

Pyramid scheme complaint

Expose

Check whenever you want

Download App for complete information

Warning: Low score, please stay away! 3
Previous Detection : 2024-11-21
  • It has been verified that this broker currently has no valid regulation. Please be aware of the risk!
  • The number of the complaints received by WikiFX have reached 7 for this broker in the past 3 months. Please be aware of the risk and the potential scam!
  • AustraliaASIC (license number: 427246) The regulatory status is abnormal, the official regulatory status is Revoked. Please be aware of the risk!

WikiFX Verification

SUPAY · WikiFX Survey

Users who viewed SUPAY also viewed..

XM

9.05
Score
10-15 yearsRegulated in AustraliaMarket Making(MM)MT4 Full License
Official website

EC Markets

9.05
Score
10-15 yearsRegulated in AustraliaMarket Making(MM)MT4 Full License
Official website

Vantage

8.65
Score
10-15 yearsRegulated in AustraliaMarket Making(MM)MT4 Full License
Official website

Exness

8.30
Score
10-15 yearsRegulated in CyprusMarket Making(MM)MT4 Full License
Official website

SUPAY · Company Summary

Key Information Details
Establishment 2005
Location Australia
Services Money exchange and transfer
Major Traded Currencies CNY, AUD, USD, HKD, JPY, NZD, EUR, GBP, CAD, SGD
Technology Used Patented computer network, SWIFT payment system
Fees No commission for cash exchanges, fees for TTs
Online Platform Available, allows after-hours transactions
Customer Complaints Issues with withdrawals, unresponsive customer service

General Information

SUPAY Money Exchange is a currency exchange and remittance service provider that was established in Australia in 2005. The company is licensed under the regulation of the Australian Transaction Reports and Analysis Centre (AUSTRAC) and is subject to the obligations under the AML/ATF Act 2006.

The company uses their own patented state-of-the-art computer network as well as the SWIFT payment system, which is used by more than 10,000 financial institutions and corporations worldwide.

SUPAY doesn't charge commission fees for cash exchanges. For telegraphic transfers (TTs), if clients exchange to RMB and send to China, SUPAY charges AU$18. For other cases, SUPAY charges AU$25. If no exchange occurs, SUPAY will charge a percentage of the clients' TT amount in addition to the TT fees.

Customers can exchange and transfer money online even after hours through the online trading platform, and they can check their account balance and track their transaction history online at any time.

However, there are some reports of SUPAY being a potential scammer. Some customers reported that the withdrawal process took many days and they were asked to pay additional taxes and fees. Finally, they were unable to withdraw the money and could not get in contact with customer service. Also, the app was reported to be unavailable at times.

Here's a table summarizing the key points about SUPAY Money Exchange:

basic-info

Products and Services

Supay provides personal customers with major foreign currency exchange and transfer services. The tradable currencies include the Chinese yuan (CNY), Australian dollar (AUD), US dollar (USD), Hong Kong dollar (HKD), Japanese yen (JPY), New Zealand dollar (NZD), Euro (EUR), Pound Sterling (GBP), Canadian dollar (CAD), and Singapore dollar (SGD). Supay also offers CNY–AUD two-way exchange and transfer services. They serve both individuals and companies, and their main focus areas include migrant, real estate and property, study abroad, imports and exports business, investing, etc.. They also invite business cooperation with organizations such as real estate agents, migration agents, accountants, lawyers, loan brokers, and industry partners, based on strict compliance KYC conditions.

exchange-rates

Exchange Rates

As for exchange rates, specific rates were not found on their website or in other resources. However, they allow clients to pick up the exchange rate day and night through their online trading platform, which could help minimize exchange costs.

The exchange rates below are for reference only:

exchange

Contact Information

Supay has several branches in Australia, with contact information as follows:

  1. Level 1, 388-390 Sussex Street Haymarket NSW 2000, Phone: +61 2 9267 8878, Email: service@supay.com.

  2. 310 Victoria Ave, Chatswood, NSW, 2067, Phone: +61 2 9570 9600, Email: chatswood@supay.com.

  3. 199 Little Bourke Street Melbourne VIC 3000, Phone: +61 3 9654 6690, Email: mel@supay.com.

  4. Ground Floor 27 Market Street Box Hill VIC 3128, Phone: +61 3 9899 0077, Email: boxhill@supay.com.

  5. Shop32F, Sunnybank Plaza, QLD, 4109, Phone: +61 7 3344 1818, Email: bri@supay.com.

  6. 72 Gouger Street Adelaide SA 5000, Phone: +61 8 8221 6373, Email: adelaide@supay.com.

contact
contact

Service Hours

Their service hours are typically Monday to Friday from 9:30 to 17:30. Some branches are also open on Saturday from 10:30 to 16:30.

Advantages

  • Supay uses their own patent state-of-the-art computer network developed over years, as well as the SWIFT payment system used by more than 10,000 financial institutions and corporations worldwide.

  • They do not charge commission fees for cash exchanges. For telegraphic transfers (TTs), if the clients exchange to RMB and send to China, Supay charges AU$18. For any other cases, Supay charges AU$25. If no exchange occurs, Supay will have to charge a percentage of clients' TT amount in addition to the TT fees.

  • Through the online trading platform, clients of Supay can exchange and transfer money online even after hours, check their account balance, and track their transaction history online at any time.

Potential Risks

:Some clients have reported issues with Supay. They have reported difficulties with withdrawals taking many days and problems contacting customer service. In some cases, clients were unable to withdraw their money at all. There have also been reports of the app being unavailable. It's important to note that these reports do not represent the experience of every Supay customer, but they do indicate potential risks to be aware of when considering using Supay's services.

Summary

In summary, SUPAY Money Exchange is a company providing foreign currency exchange and transfer services. It uses advanced technology to facilitate transactions and offers an online platform for customers to manage their accounts. However, there have been reports of issues with withdrawals and customer service, leading to some negative customer reviews.

FAQS:

Q: When was SUPAY Money Exchange established?

A: SUPAY Money Exchange was established in 2005 in Australia.

Q: What services does SUPAY Money Exchange provide?

A: SUPAY Money Exchange provides foreign currency exchange and transfer services. They also offer an online trading platform where clients can exchange and transfer money, even after regular business hours.

Q: What currencies can be traded through SUPAY Money Exchange?

A: SUPAY Money Exchange allows for the trading of several major foreign currencies, including the Chinese yuan (CNY), Australian dollar (AUD), US dollar (USD), Hong Kong dollar (HKD), Japanese yen (JPY), New Zealand dollar (NZD), Euro (EUR), Pound Sterling (GBP), Canadian dollar (CAD), and Singapore dollar (SGD).

Q: Does SUPAY Money Exchange charge commission fees for cash exchanges?

A: SUPAY Money Exchange does not charge commission fees for cash exchanges. However, for telegraphic transfers (TTs), they charge fees based on the specifics of the transaction.

Q: Have there been any customer complaints or negative reviews about SUPAY Money Exchange?

A: Yes, there have been customer complaints and negative reviews about SUPAY Money Exchange. Some customers have reported issues with the withdrawal process, such as it taking many days and additional fees being added. Some also reported being unable to contact customer service and the app being unavailable at times.

Review 10

10 Comments
Write a comment
All(10) Latest Neutral(2) Exposure(8)
Write a comment
TOP

Chrome

Chrome extension

Global Forex Broker Regulatory Inquiry

Browse the forex broker websites and identify the legit and fraud brokers accurately

Install Now

Select Country/Region
  • Hong Kong

  • Taiwan

    tw.wikifx.com

  • United States

    us.wikifx.com

  • South Korea

    kr.wikifx.com

  • United Kingdom

    uk.wikifx.com

  • Japan

    jp.wikifx.com

  • Indonesia

    id.wikifx.com

  • Vietnam

    vn.wikifx.com

  • Australia

    au.wikifx.com

  • Singapore

    sg.wikifx.com

  • Thailand

    th.wikifx.com

  • Cyprus

    cy.wikifx.com

  • Germany

    de.wikifx.com

  • Russia

    ru.wikifx.com

  • Philippines

    ph.wikifx.com

  • New Zealand

    nz.wikifx.com

  • Ukraine

    ua.wikifx.com

  • India

    in.wikifx.com

  • France

    fr.wikifx.com

  • Spain

    es.wikifx.com

  • Portugal

    pt.wikifx.com

  • Malaysia

    my.wikifx.com

  • Nigeria

    ng.wikifx.com

  • Cambodia

    kh.wikifx.com

  • Italy

    it.wikifx.com

  • South Africa

    za.wikifx.com

  • Turkey

    tr.wikifx.com

  • Netherlands

    nl.wikifx.com

  • United Arab Emirates

    ae.wikifx.com

  • Colombia

    co.wikifx.com

  • Argentina

    ar.wikifx.com

  • Belarus

    by.wikifx.com

  • Ecuador

    ec.wikifx.com

  • Egypt

    eg.wikifx.com

  • Kazakhstan

    kz.wikifx.com

  • Morocco

    ma.wikifx.com

  • Mexico

    mx.wikifx.com

  • Peru

    pe.wikifx.com

  • Pakistan

    pk.wikifx.com

  • Tunisia

    tn.wikifx.com

  • Venezuela

    ve.wikifx.com

United States
※ The content of this website abides with local laws and regulations.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;
License or other information error corrections, please send the information to:qawikifx@gmail.com
Cooperation:fxeyevip@gmail.com