Resolved
Severe slippage
Object 
Exness
Issue
Others
Requirement
other
Amount
$47,000(USD)
Time
42day7hour
Mediation Progress
Hong Kong 2021-10-18
Resolved 
HUIYUAN
HUIYUANCyprus 2021-09-14
Reply Exness
Please contact the 24-hour customer service about your problem, or send an email to the official address support@exness.com by the email registered (ensure the correct email). If you have communicated with the customer service, please check the email box in time. Thank you!
Reply
Hong Kong 2021-09-06
Supplemental Materials 
HUIYUAN
HUIYUANMy trading was blocked on 6th, August, and I could not deposit on 9th, August.
Supplemental Materials
Sensitive information
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Hong Kong 2021-09-06
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-09-06
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-09-06
Start Mediation HUIYUAN
HUIYUANMany users thought the leverage of exness was beneficial. But it had high risk. On September 6, I could not make orders due to the delay of its server and took the video of screenshot. But the platform said it was the fault of my network. The quotation in my window changed during this time but my account was liquidated. The manager asked me to contact with customer service who told me that the portal of deposit was too busy and they did not pay me the compensation. They shirked the responsibility of losses and denied my request.
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