Failure to take profit at the take-profit point resulted in liquidation of the position.-XM-Rights Protection Center-WikiFX

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Resolved

Failure to take profit at the take-profit point resulted in liquidation of the position.

Object

Issue

Severe Slippage

Requirement

compensation

Amount

$6,015(USD)

Time

63day13hour

Mediation Progress

Hong Kong 2024-01-06

Solved after user's confirmation

FX9459653902

Hong Kong 2024-01-02

Supplemental Materials

FX9459653902

I was advised by the XM official website to email the complaints department, but I have sent several emails and haven't received any response. It's been two months, and no one has contacted me. The issue is still unresolved!

Supplemental Materials

United Kingdom 2023-12-13

Hello, first of all, thank you for choosing XM and for your support! Regarding your complaint about account 5401184, our platform specialists have contacted you multiple times via phone to explain the situation. Please refer to the content of those phone conversations. If you have any questions, feel free to visit the XM official website at https://www.xmfxglobalmarket.net/cn/ and click on the green headphone icon in the lower right corner to contact customer service. XM offers 24/5 online customer support from Monday to Friday, and we are always happy to assist you. Thank you again for your understanding and support of XM.

Hong Kong 2023-11-29

Supplemental Materials

FX9459653902

Contact me; a small compensation is not acceptable to anyone. I’m not asking you to compensate for my profits, just for the return of my principal. Now, I want to request that my profits be compensated! I will seek various ways to defend my rights.

Supplemental Materials

United Kingdom 2023-11-28

Regarding your complaint about account 5401184, our platform specialists have contacted you multiple times via phone to explain the situation. Please refer to the content of those phone conversations. If you have any questions, feel free to visit the XM official website at https://www.xmfxglobalmarket.net/cn/ and click on the green headphone icon in the lower right corner to contact customer service. XM offers 24/5 online customer support from Monday to Friday, and we are always happy to assist you.

Hong Kong 2023-11-24

Supplemental Materials

FX9459653902

It's been almost a month, and the issue is still not resolved. It feels like they are just trying to drag it out!

Supplemental Materials

Hong Kong 2023-11-20

Supplemental Materials

FX9459653902

Thank you to XM for your response. It has restored my trust in the benefits of big platforms. I hope you can handle my case properly and help me get back on the trading path.

Supplemental Materials

United Kingdom 2023-11-20

Hello, thank you for choosing XM and for your support! Regarding your complaint about account 5401184, our platform specialists have contacted you multiple times via phone to explain the situation. Please refer to the content of those phone conversations. If you have any questions, feel free to visit the XM official website at https://www.xmfxglobalmarket.net/cn/ and click on the green headphone icon in the lower right corner to contact customer service. XM offers 24/5 online customer support, and we are always happy to assist you. Thank you again for your understanding and support of XM.

Hong Kong 2023-11-19

Supplemental Materials

FX9459653902

I contacted XM customer service, and they clearly confirmed that my order hit the take profit, and I should have made a profit of $4,500. They also acknowledged that my losses and liquidation were due to issues on their platform. I have a recording on my phone as evidence. However, they only compensated me with $1,300. I am not asking for compensation for my profits; I just want them to return my principal. I hope WikiFX can help me recover my principal.

Supplemental Materials

Hong Kong 2023-11-08

Supplemental Materials

FX9459653902

The maximum slippage stated above is 29. However, the slippage during my trade was over 30 points.

Supplemental Materials

Hong Kong 2023-11-03

Supplemental Materials

FX9459653902

After my position was liquidated, I immediately received an email stating that my leverage was reduced to 1:100. It feels like they don't want me to recover my losses.

Supplemental Materials

Hong Kong 2023-11-06

Contact Broker

WikiFX Overseas Customer Service

Contact Broker

Hong Kong 2023-11-06

Verified

WikiFX Mediation Center

Verified

Hong Kong 2023-11-03

Start Mediation

FX9459653902

The system did not take profit for me, which resulted in my position being liquidated! ! Slippage is too serious.

Start Mediation

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