Resolved
XM charges me a lot
Object 
XM
Issue
Others
Requirement
compensation
Amount
$69(USD)
Time
37day8hour
Mediation Progress
Hong Kong 2024-01-18
Resolved 
FX5814226402
FX5814226402United Kingdom 2023-12-19
Reply XM
Regarding your complaint about account 6152458, we conducted an immediate investigation. After careful verification and communication, we regret to inform you that we cannot change the related decision regarding your account issues. Please refer to the important notice email sent on December 8, 2023, for guidance. Thank you once again for your understanding and support of XM! Thank you. 12/19/2023
Reply
Hong Kong 2023-12-12
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-12-12
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-12-12
Start Mediation FX5814226402 
FX5814226402The platform originally said that I have an ultra-low spread account, and mainstream currencies do not charge segregated interest. My account has been shorting CHF/JPY since April 10th, and has been losing money, from 146 to 168. Starting from October 19th, I closed several small loss-making orders and placed a new large order. By December 8th, my new orders started to make profits (but they were actually still losing money since April). When the platform found out that I had made a profit and refused to close my position, it started charging me overnight interest. Such a big platform is really disgusting. If I make a little profit but don’t close my position, I will be charged overnight interest. In fact, I still lose a lot.
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Failure to take profit at the take-profit point resulted in liquidation of the position.
China
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When the position was liquidated, it was not automatically closed when the advance payment ratio reached 20% as stated by the platform customer service.
China
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