Resolved
The withdrawal email has been received, but the funds have not arrived!
Object 
XM
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$446(USD)
Time
54day10hour
Mediation Progress
Hong Kong 2024-03-20
Resolved 
NIMO
NIMOUnited Kingdom 2024-02-19
Reply XM
Regarding your complaint about account 68357908, we were unable to reach you by phone, so we are replying here. We have conducted an investigation into your issue and confirm that your withdrawal has been approved and processed by the relevant department. If you have any questions regarding your withdrawal, please feel free to visit the XM official website at https://www.xmcnasia.com/cn/ and click the question mark icon in the bottom right corner to contact customer service. XM provides 24/7 online customer support from Monday to Friday, and we are more than happy to assist you. Alternatively, you can provide a valid phone number and a convenient time for us to arrange for a representative to contact you. Thank you once again for your understanding and support of XM!
Reply
Hong Kong 2024-01-26
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-01-26
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-01-26
Start Mediation NIMO 
NIMOWhen I asked the customer service, they would only ask me to wait. One hour, seven hours, and then one working day. When I asked them how long I had to wait, they didn’t know. I have no idea about the situation. I feel that my funds are very unsafe. You'd better not trade there.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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At 9:30 p.m. on January 18th, the GBP/NZD ultra-low spread account on the xm platform had a slippage of 300, causing me to lose 2,000 US dollars!
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