Resolved
Unable to withdraw money when the account balance is positive.
Object 
X Charter
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$3,500(USD)
Time
44day23hour
Mediation Progress
Vietnam 2024-08-18
Resolved 
HoàngVănVĩ
HoàngVănVĩSensitive information
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Hong Kong 2024-07-08
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Hong Kong 2024-07-08
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WikiFX Mediation Center
WikiFX Mediation CenterVerified
Vietnam 2024-07-04
Start Mediation HoàngVănVĩ 
HoàngVănVĩDear all! I have been trading on X-Chacter Markets for about a month. At first, when I made the initial withdrawals, it was very fast. I have been trading for almost a month, and currently my account is still positive. However, when I tried to withdraw money afterwards, it was not successful. It has been a few days, and the status is still "processing." I asked for your support, and the exchange sent me an email stating that the withdrawal request has not been approved due to the misuse of the exchange's bonus to withdraw profits. I am writing here to ask for assistance from the supervisory authorities and everyone to help me retrieve my money from the account. I sincerely hope that you can give me some advice.
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