Resolved
超低点差账户滑点太夸张，导致爆仓，账户号：10150559
Object 
XM
Issue
Severe Slippage
Requirement
compensation
Amount
$150(USD)
Time
36day5hour
Mediation Progress
Hong Kong In a week
Resolved 
YANGGUANGCANLAN999
YANGGUANGCANLAN999United Kingdom 2024-12-18
Reply XM
尊敬的客户，
您好，首先感谢您选择XM和对我们的支持！
您的XM MT4/MT5账号为：10150559，投诉订单号：#119131942，#119098167，#119098884 对于您的投诉，我们第一时间进行了详细调查，并给予如下回复：
首先，XM是抛单模式，所有客户的订单都是在市场价格上成交。查看到您共计交易了0.45手空单GBPNZD# ，订单在平台时间2024年12月12日00点04分，因预付款不足导致爆仓。
其次，您订单爆仓当时为平台时间凌晨时段，交易量清淡导致点差扩大，亏损扩大，导致您的预付款比例低至20%从而爆仓 （预付款比例 = 净值/已用保证金*100%）。
最后再次感谢您对XM的理解和支持！如果您有任何疑问烦请您随时联系进入XM官方网站 https://www.xmcnmarket.net/cn/ 点击右下角的蓝色问号标记联系客服，XM 提供周一至周五24小时在线客户支持 ，我们非常乐意为您服务。
致谢
Reply
Hong Kong 2024-12-14
Supplemental Materials 
YANGGUANGCANLAN999 
YANGGUANGCANLAN999Based on my predicted trend, I have already made a profit of approximately $200. The balance before liquidation was $328, so I request that the compensation amount be adjusted to $500.
Supplemental Materials
Hong Kong 2024-12-12
Supplemental Materials YANGGUANGCANLAN999 
YANGGUANGCANLAN999The red line represents the K-line price at that time, while the blue line indicates the liquidation price, with a difference of 490 points.
Supplemental Materials
Hong Kong 2024-12-12
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Hong Kong 2024-12-12
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WikiFX Mediation Center
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Hong Kong 2024-12-12
Start Mediation YANGGUANGCANLAN999 
YANGGUANGCANLAN999平台时间2024年12月12日00：04：00时刻，超低点差账户，持单的0.45手GBPNZD由于严重滑点，点差扩大至夸张的490点，瞬间爆仓，希望XM平台官方及时补回我的损失，
Start Mediation
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