Resolved
False quote
Object 
DBG Markets
Issue
Others
Requirement
compensation
Amount
$1,400(USD)
Time
16day13hour
Mediation Progress
Hong Kong 2023-10-13
Solved after user's confirmation 
Agoni87841
Agoni87841Australia 2023-10-10
Reply DBG Markets
The customer tapped into the bug of error quote by bank, the liquidity provider, to conduct illegal arbitrary trading. The bank had updated the related orders that night according to the rules, deducted the profits and compensated for the losses caused by illegal transaction via wrong price. You can send us an email at Account@dbgm.com for help, if you have any questions.
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Hong Kong 2023-09-27
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Hong Kong 2023-09-27
Start Mediation Agoni87841 
Agoni87841Deliberately raising the amount leads to an inflated amount and an inflated profit, which ultimately leads to account losses. I ask the platform to compensate the profit of 1,400 US dollars. At night, the account balance is still 4,267 US dollars. When I wake up in the morning, it becomes 1,787 US dollars.
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