ZFX quoted incorrectly and refused to compensate.-ZFX-Rights Protection Center-WikiFX

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Rights Protection Center -

ZFX -

Safeguarding Rights Detail -

Resolved

ZFX quoted incorrectly and refused to compensate.

Object

ZFX

Issue

Others

Requirement

compensation

Amount

$1,295(USD)

Time

96day17hour

Mediation Progress

Hong Kong 2024-04-22

Solved after user's confirmation

YANGXIANSHENG2717

Hong Kong 2024-03-26

Supplemental Materials

YANGXIANSHENG2717

I have discussed it with the platform manager, and they are unable to meet my compensation amount standards.

Supplemental Materials

United Kingdom 2024-03-01

ZFX

Dear customer, we have received your complaints. Please reach out to your account manager on our official website. Thank you.

Hong Kong 2024-02-21

Supplemental Materials

YANGXIANSHENG2717

It has been almost a month with no one handling the issue. Is this how the platform treats its customers?

Supplemental Materials

Hong Kong 2024-01-24

Supplemental Materials

YANGXIANSHENG2717

The compensation amount offered by the platform is unreasonable and unacceptable. Even the platform manager acknowledges that it is a problem and responsibility of the platform.

Supplemental Materials

Hong Kong 2024-01-16

Supplemental Materials

YANGXIANSHENG2717

These are trading records for forced closure and platform's replies.

Supplemental Materials

Hong Kong 2024-01-17

Contact Broker

WikiFX Overseas Customer Service

Contact Broker

Hong Kong 2024-01-17

Verified

WikiFX Mediation Center

Verified

Hong Kong 2024-01-16

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YANGXIANSHENG2717

On January 11, at 9:30 pm, CPI data. I used four brokers to trade at the same time, including INFINOX, CWG, STARTRADER, and ZFX, but only ZFX's Gold quotation reached an outrageous 2049, and the slippage reached 2050. The highest gold quotation on the other three platforms is only around 2040, and ZFX is $9 higher. ZFX still refuses to admit that its quotation is wrong, which is extremely shameless. Attached are screenshots of Gold quotations on the four platforms as well as screenshots of MT4 that I have. My MT4 trading account: 981860

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