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Resolved
ZFX quoted incorrectly and refused to compensate.
Object
ZFX ZFX
Issue

Others

Requirement

compensation

Amount

$1,295(USD)

Time

96day17hour

Mediation Progress
Solved after user's confirmation
YANGXIANSHENG2717
Supplemental Materials
YANGXIANSHENG2717
I have discussed it with the platform manager, and they are unable to meet my compensation amount standards.

Supplemental Materials

Reply
ZFX
Dear customer, we have received your complaints. Please reach out to your account manager on our official website. Thank you.

Reply

Supplemental Materials
YANGXIANSHENG2717
It has been almost a month with no one handling the issue. Is this how the platform treats its customers?

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Supplemental Materials
YANGXIANSHENG2717
The compensation amount offered by the platform is unreasonable and unacceptable. Even the platform manager acknowledges that it is a problem and responsibility of the platform.

Supplemental Materials

Supplemental Materials
YANGXIANSHENG2717
These are trading records for forced closure and platform's replies.

Supplemental Materials

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YANGXIANSHENG2717
On January 11, at 9:30 pm, CPI data. I used four brokers to trade at the same time, including INFINOX, CWG, STARTRADER, and ZFX, but only ZFX's Gold quotation reached an outrageous 2049, and the slippage reached 2050. The highest gold quotation on the other three platforms is only around 2040, and ZFX is $9 higher. ZFX still refuses to admit that its quotation is wrong, which is extremely shameless. Attached are screenshots of Gold quotations on the four platforms as well as screenshots of MT4 that I have. My MT4 trading account: 981860

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