Unable to make a deposit, resulting in a loss of $1119.-Exness-Rights Protection Center-WikiFX

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Rights Protection Center -

Exness -

Safeguarding Rights Detail -

Resolved

Unable to make a deposit, resulting in a loss of $1119.

Object

Exness

Issue

Others

Requirement

compensation

Amount

$1,111(USD)

Time

19day15hour

Mediation Progress

Hong Kong 2024-03-07

Solved after user's confirmation

YONGMOZHIJING4654

Hong Kong 2024-02-27

Supplemental Materials

YONGMOZHIJING4654

Deposit was unavailable for the account on February 13-14, 2024, which resulted in a total loss in the account. The deposit always reminds the failure to deliver the orders due to maintenance. I tried two methods, but all failed. So I want a compenstion of 1,111 USD.

Supplemental Materials

Seychelles 2024-02-26

Exness

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

Hong Kong 2024-02-21

Supplemental Materials

YONGMOZHIJING4654

This is the correct Ping An bank card account 6230 5800 0033 173 4462, Liu Jidong, Ningbo, Yuyao Subbranch

Supplemental Materials

Hong Kong 2024-02-21

Supplemental Materials

YONGMOZHIJING4654

For the compensation, please transfer money to the Ping An Bank Card 6230580000331764462, Name: Liu Jidong, Bank Name: Ningbo, Yuyao sub-branch

Supplemental Materials

Hong Kong 2024-02-18

Contact Broker

WikiFX Overseas Customer Service

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Hong Kong 2024-02-18

Verified

WikiFX Mediation Center

Verified

Hong Kong 2024-02-16

Start Mediation

YONGMOZHIJING4654

I was unable to make a deposit, resulting in a loss of $1119. I was unable to make a deposit on the night of Feb.13th and Feb.14th. I lost $1119 and my position was liquidated.

Start Mediation

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Regulated

Exness

Exness (SC) Ltd

https://www.exness.com/a/11817674

8.30

Score

10-15 yearsRegulated in CyprusRegulated in United KingdomRegulated in South Africa

8.30

Score

There have been many times when the stop-loss was useless and the slippage was too serious. When feedback was given to the platform, there were always various reasons and no one taked charge of it at all.

China

False prices, leading to losses!

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