Rights Protection Center

小狼

Within 1 year

When I started the agency, it was not clearly stated that failing to meet agency conditions would prevent withdrawals, and the fees were also added by myself. Now when I want to make a withdrawal, after splitting with the client, the withdrawal is denied, stating I do not meet the conditions. Why wasn't this made clear from the beginning? Moreover, there was no mention that withdrawals wouldn’t be allowed when I added the spread. It was only mentioned when I submitted the withdrawal request.

瑞瑞11927

3-5 years

Deposits are not credited, and there is no verification effort. Constantly told that the issue is being reported to the backend, yet the funds never appear.

FX2869475308

Within 1 year

After depositing $100,000 on 6/21, I started trading. There was no problem with withdrawing profits until I applied for a withdrawal on 7/31. When I called the relevant personnel, they kept making excuses. It wasn't until 9/23 that the trading department of CWG sent a letter saying that I had engaged in "irregular trading" without any evidence, and then they unreasonably removed the amount of $34,579.43 from my MT4 account. I have been trading forex margin for a long time, and this is the first time I have encountered a platform that can take away your funds with just an "irregular trading" accusation. Because it takes 8 weeks for the UK to process my complaint letter, I want to remind CWG's customers here to be extra careful with this platform. Be extremely cautious. PS: The photos I provided are screenshots from my own backend. I have blurred my name and information to avoid retaliation from the platform and have deleted all my other information.

lamcv

Within 1 year

Self-trading with large lot sizes can lead to account burnout. Deceptive brokers. No support from the exchange when there are issues.

补

Within 1 year

I was deceived into opening an account with GFS after joining a group; I had never dealt with forex before. The group leaders Qingyun, Jingcheng, Jianghe, and GFS collaborated in the scam, extracting high commission fees and large spreads from transactions.

梦的尽头有我

1-2 years

Due to abnormal payment account, my bank card was completely frozen, resulting in insufficient margin and forced liquidation. It has caused me a lot of troubles in my life. My credit card and Huabei are all overdue, I can't pay for insurance, and I can't receive payments. I had to go to the Public Security Bureau and the bank, which incurred lost work fees and transportation expenses, causing delays. I have been giving feedback to the platform, but I have not received any response. They are extremely irresponsible.

目前吧

Within 1 year

My account has been restricted from trading, and customer service is dismissive and unhelpful, claiming there are no issues with my account. Despite this, they have restricted my trading. I have not violated any trading regulations, yet the platform has not provided any reason for restricting my trades. The platform can restrict client trading without any justification. It is clear that profitable individuals do not need to participate anymore.

FX2282581622

1-2 years

Exness deposited two payments totaling $3000 on September 23, 2024, but as of September 24, the funds have still not been credited. It is not possible to contact the third-party payment provider, and the telephone customer service is unable to provide a specific time. This is very irresponsible!!!

FX3508705672

Within 1 year

I have a bad experience with this broker . I deposit 29 $ and take it. Now it's 6 days i talk with support but it's the same words everyday . Be careful guys.

FX1333502792

Within 1 year

I want to withdraw money from the wallet I deposited money into, and they tell me to change the crypto exchange I use and open an account in a new exchange. They make excuses not to send the withdrawal, please help me here.I uploaded proof of wallet but it was not approved

FX1684469943

3-5 years

My three trading accounts, 88847435 and 88846589, have been filling out the withdrawal form for three months, and I have not been able to get any money. It feels like MultiBank is going to go bankrupt, but this money should be withdrawn. MultiBank is too shameless to do this.

Isa Abubakar Sadeeq

Within 1 year

Here’s the translation: "I placed a trade on USOIL and set my Stop Loss (SL) at 72.79 on TradingView. When I executed my order, I also set the SL at 72.79. However, in TradingView, the trade did not reach my SL, but Exness still closed my trade at the SL. Therefore, I am requesting my rights (compensation)."

FX6383010282

Within 1 year

Withdrawal report incorrect account lock not allowed to withdraw, deposit money for verification, after verification, all MT4 accounts will be cleared. Then, it is required to deposit tax 27,500.00 to receive the amount of 110,075,000.

TRẦN TRÍ TUẤN

Within 1 year

I placed a stop loss order at 2383 but the platform did not close the order at 2383 but when the price increased to 2392.02, it closed the stop loss order, causing damage to my account.

FX2936572168

Within 1 year

This company is terrible. They traded on my account and reduced it from 1500 to only 200. And they also charged high spreads and high transaction fees.

FX1931019286

Within 1 year

Today I took a short position. When the price reached 2629.25, my funds decreased from 1120 to 2628.70. This kind of situation has happened many times before, causing me to lose more than 500,000 US dollars. I didn't take a screenshot at that time, but this time I did in order to provide evidence. I hope the platform will compensate me. If I don't receive compensation, I will definitely report it to the police.

江苏淮安

6-10 years

Dear ATFX Leadership, my name is Qiu Wenke, a client registered under your company's branch in China, with the account number 693088859. On May 6, 2024, a female member of the branch, known on WeChat as "Vivi Soy Milk," invited me to join a Tencent Meeting live session where instructors analyzed gold market trends and called trades in real-time. The instructors claimed a success rate of over 90% for one-on-one offline calling and mentioned that each trade strictly adhered to a stop loss of $3 to $5. It was also stated that during major non-farm payroll announcements, even an excess of ten cents over a dollar stop loss was unacceptable. After some time, the broker changed and the new WeChat contact was "Two Carrots." This agent continued to invite me to the live sessions daily, and I sporadically attended several classes over ten to twenty days due to job reassignments. The lectures were given by Mr. Liu, and the customer manager was Yang Xu, who continued the same pattern of inducing participants to open accounts and deposit funds with promises of one-on-one following for starting amounts as low as $10,000 USD. Convinced by such a robust team, I opened an account on June 18 but did not fund it until the morning of July 29 when I deposited $9,800 USD. I contacted customer manager Yang Xu who arranged for Mr. Liu’s one-on-one order following service. Despite prior communications via Tencent Meeting and phone calls where Mr. Liu urged me to follow orders early, my initial trade at 2:35 PM for a long position at 2388 with a stop loss at 2379 made a small profit after fees—a net gain of $311 USD. However, discrepancies began appearing that evening during live sessions. Trades called out included going long at 2390.97 with a stop order at 2385 for short positions. As prices fell to 2388.01 another long position was entered; when it reached 2391.55, I exited the long position while simultaneously placing two more long positions and two short stop orders at 2390 as instructed via WeChat. By July 30 at 7:46 PM after various adjustments following Mr. Liu’s instructions—exiting all short positions and placing three new ones at 2387—the market fell further prompting adjustments down to 2385 by midnight. Within approximately 24 hours from an initial balance of $9800 USD, only about $3000 USD remained—a stark contrast from what was portrayed in the live sessions. Mr. Liu suggested waiting for minor non-farm payroll data in hopes of recovering losses but I chose not to follow his advice any further. By around 8 AM on July 31st, I liquidated all positions and withdrew $3184.59 USD. Repeatedly misled and deceived into placing these trades three times according to your instructions led my account to nearly deplete within two days resulting in severe losses totaling $6615.14 USD.

95275325

1-2 years

I trade on this platform, not only is the server slow, but also a withdrawal was frozen by the police this year. They said that the money was transferred to me by people involved in gambling. This scam platform finds criminals’ money to withdraw for everyone. People who have the remaining money must withdraw soon. Please stop trading on this platform and find another good platform.

Mike Lee

Within 1 year

Same as above! Resulted in forced liquidation, loss of $37,000

FX1756298906

Within 1 year

Complaint against XM's anti-fraud department for deducting profits from my account. I opened an account on your platform on September 5, 2024, and deposited 1598 USDT. I traded that evening and made a profit of 1765 USDT. On September 6, 2024, I withdrew the principal and profits totaling 3363 USDT. Half an hour after submitting the withdrawal request, I received an email from XM's anti-fraud department, which stated: "After professional assessment by the company's anti-fraud department, it has been confirmed that your account is associated with another account that was closed due to a violation of the customer agreement. Therefore, we have decided to take necessary actions." I find this decision confusing and unacceptable. I have only opened one account with your company, so how is there any association? This is completely one-sided on your part. Is it only when we make profits that there are various reasons to exploit the interests of your users? My demand: Return all profits.