Amount resolved within one month(USD)
$232,738
Number of People Resolved
15020
Resolved
Disconnected from the network and unable to access the system, then forgot the password and re-entered, but still unable to access, just because of making profits and not being able to withdraw. They can’t afford it.Profit was made and I originally planned to go in and check the system, but I can't log in. Can't withdraw money. Can't log in with neither WIFI network nor mobile data. Does it make sense for just a few tens of dollars in profit?
Exness
Hong Kong
2024-12-01
Resolved
keep away from gmi market scam brokerI did not take any trades on my account; the broker took trades on my account without asking me. Due to this, my account suffered a huge loss, and these people are refusing to accept their mistake. When am I giving proof? But they are blaming me for my master password leak, so this trade opened, but I never shared my master password with anyone. I lost $541, my hard-earned money, due to the GMI Market Scammer. please don't waste your hard earn money this is scam broker
GMI
India
2024-11-26
Resolved
Deposits are taking a long time to be credited.I contacted customer service, and they responded that they are waiting for the relevant department to investigate. It's been an hour since I made the deposit, and the funds still haven't arrived. The issue is being resolved too slowly; I hope the responsible parties will handle it promptly and speed up the process. It's frustrating that such a large platform can't quickly resolve such a minor issue.
XM
Hong Kong
2024-11-21
Resolved
It has been half a month since the withdrawal, and not all funds have been credited yet.The small platform does not provide withdrawal, saying that I violated the rules but cannot provide evidence of the violation.
Power Trading
Hong Kong
2024-11-19
Resolved
Commission account was unable to withdrawWhen I started the agency, it was not clearly stated that failing to meet agency conditions would prevent withdrawals, and the fees were also added by myself. Now when I want to make a withdrawal, after splitting with the client, the withdrawal is denied, stating I do not meet the conditions. Why wasn't this made clear from the beginning? Moreover, there was no mention that withdrawals wouldn’t be allowed when I added the spread. It was only mentioned when I submitted the withdrawal request.
Eightcap
Hong Kong
2024-11-15
Resolved
Deposits not credited, ineffective customer service, intentionally waiting for customer margin calls.Deposits are not credited, and there is no verification effort. Constantly told that the issue is being reported to the backend, yet the funds never appear.
XM
Hong Kong
2024-11-14
Resolved
I applied for withdrawal on 7/31, but not only was I unable to withdraw, but the remaining amount was also eliminated through unauthorized transactions.After depositing $100,000 on 6/21, I started trading. There was no problem with withdrawing profits until I applied for a withdrawal on 7/31. When I called the relevant personnel, they kept making excuses. It wasn't until 9/23 that the trading department of CWG sent a letter saying that I had engaged in "irregular trading" without any evidence, and then they unreasonably removed the amount of $34,579.43 from my MT4 account. I have been trading forex margin for a long time, and this is the first time I have encountered a platform that can take away your funds with just an "irregular trading" accusation. Because it takes 8 weeks for the UK to process my complaint letter, I want to remind CWG's customers here to be extra careful with this platform. Be extremely cautious. PS: The photos I provided are screenshots from my own backend. I have blurred my name and information to avoid retaliation from the platform and have deleted all my other information.
CWG Markets
Taiwan
2024-11-14
Resolved
Trading with large lot sizes can lead to account burnoutSelf-trading with large lot sizes can lead to account burnout. Deceptive brokers. No support from the exchange when there are issues.
WCG Markets
Vietnam
2024-11-07
Resolved
Yunnan Scam Group, Qingyun, Jingcheng, and GFS Brokers to Earn High Commission Fees and Large Spreads.I was deceived into opening an account with GFS after joining a group; I had never dealt with forex before. The group leaders Qingyun, Jingcheng, Jianghe, and GFS collaborated in the scam, extracting high commission fees and large spreads from transactions.
GFS
Hong Kong
2024-10-31
Resolved
Depositing causes the bank card to be frozenDue to abnormal payment account, my bank card was completely frozen, resulting in insufficient margin and forced liquidation. It has caused me a lot of troubles in my life. My credit card and Huabei are all overdue, I can't pay for insurance, and I can't receive payments. I had to go to the Public Security Bureau and the bank, which incurred lost work fees and transportation expenses, causing delays. I have been giving feedback to the platform, but I have not received any response. They are extremely irresponsible.
TMGM
Hong Kong
2024-10-30
Resolved
Exposing Exness for restricting client tradingMy account has been restricted from trading, and customer service is dismissive and unhelpful, claiming there are no issues with my account. Despite this, they have restricted my trading. I have not violated any trading regulations, yet the platform has not provided any reason for restricting my trades. The platform can restrict client trading without any justification. It is clear that profitable individuals do not need to participate anymore.
Exness
Hong Kong
2024-10-30
Resolved
Unable to deposit funds after transferExness deposited two payments totaling $3000 on September 23, 2024, but as of September 24, the funds have still not been credited. It is not possible to contact the third-party payment provider, and the telephone customer service is unable to provide a specific time. This is very irresponsible!!!
Exness
Hong Kong
2024-10-30
Resolved
Blok my accountI have a bad experience with this broker . I deposit 29 $ and take it. Now it's 6 days i talk with support but it's the same words everyday . Be careful guys.
Exness
Morocco
2024-10-26
Resolved
BİG SCAM NO WİTHDRAWALI want to withdraw money from the wallet I deposited money into, and they tell me to change the crypto exchange I use and open an account in a new exchange. They make excuses not to send the withdrawal, please help me here.I uploaded proof of wallet but it was not approved
GMI
Montenegro
2024-10-25
Resolved
The account number 88847435 on the platform of MultiBank Group has been withdrawing money for three months, and the money has not been withdrawn.My three trading accounts, 88847435 and 88846589, have been filling out the withdrawal form for three months, and I have not been able to get any money. It feels like MultiBank is going to go bankrupt, but this money should be withdrawn. MultiBank is too shameless to do this.
MultiBank Group
Hong Kong
2024-10-24
Resolved
ProudHere’s the translation: "I placed a trade on USOIL and set my Stop Loss (SL) at 72.79 on TradingView. When I executed my order, I also set the SL at 72.79. However, in TradingView, the trade did not reach my SL, but Exness still closed my trade at the SL. Therefore, I am requesting my rights (compensation)."
Exness
Nigeria
2024-10-24
Resolved
Withdrawal is not allowed due to incorrect information and account lock.Withdrawal report incorrect account lock not allowed to withdraw, deposit money for verification, after verification, all MT4 accounts will be cleared. Then, it is required to deposit tax 27,500.00 to receive the amount of 110,075,000.
WCG Markets
Vietnam
2024-10-24
Resolved
XM platform did not close the Sl order as investors expectedI placed a stop loss order at 2383 but the platform did not close the order at 2383 but when the price increased to 2392.02, it closed the stop loss order, causing damage to my account.
XM
Vietnam
2024-10-24
Resolved
This company is terrible. They traded on my account and reduced it from 1500 to only 200. And they also charged high spreads and high transaction fees.This company is terrible. They traded on my account and reduced it from 1500 to only 200. And they also charged high spreads and high transaction fees.
DBG Markets
Hong Kong
2024-10-24
Resolved
The funds decrease instead of increasing when the short position is closed.Today I took a short position. When the price reached 2629.25, my funds decreased from 1120 to 2628.70. This kind of situation has happened many times before, causing me to lose more than 500,000 US dollars. I didn't take a screenshot at that time, but this time I did in order to provide evidence. I hope the platform will compensate me. If I don't receive compensation, I will definitely report it to the police.
DBG Markets
Hong Kong
2024-10-24
Amount resolved within one month(USD)
$232,738

Accumulative Amount Resolved
$65,060,611(USD)

Number of People Resolved
15,020

Processing Speed(day/case)
36
