Amount resolved within one month(USD)
$345,414
Number of People Resolved
14878
Resolved
Unable to withdraw funds, changing phone number, and refusing to withdraw funds, saying it will take three working days. It's my own money, but they won't let me withdraw. Imparity clauses.Unable to withdraw funds, changing phone number, and refusing to withdraw funds, saying it will take three working days. It's my own money, but they won't let me withdraw. Imparity clauses. Trading account 10994629.
Exness
Hong Kong
2024-08-11
Resolved
There is no response after depositing, and it is not immediately credited to my account.The deposit on the tmgm platform is too bad. I deposited money through the platform channel. It has not been credited for a day.
TMGM
Hong Kong
2024-08-11
Resolved
Forced liquidation resulting in lossesThis software forces you to close your positions and intentionally causes you to lose money. I want an explanation, or I will call the police.
CPT Markets
Hong Kong
2024-08-11
Resolved
Exness has serious slippage on pending orders. The slippage on pending orders not the stop-loss, resulting in significant losses.If stop loss cannot be strictly enforced, who would dare to use the platform? It is also a taboo in the trading market. The loss has already exceeded the trader's expectations.
Exness
Hong Kong
2024-08-11
Resolved
Funds on EC are not safeAfter withdrawing funds from the platform, the fund was blocked with 15,000 RMB. The funds on this platform are not secure.
EC Markets
Hong Kong
2024-08-11
Resolved
My account was frozen even though I was trading normally.I was trading normally throughout the whole process, but they said my account was suspected of arbitrage activities without any reason, and they also wanted to permanently cancel my account. I am dissatisfied!
XM
Hong Kong
2024-08-11
Resolved
Automatic Simplification Scam of Swap Fees on ExchangesAfter entering the automatic simplification swap order on the exchange, while the price chart is running, the buying and selling lines do not move; instead, they become increasingly simplified, leading to an increase in negative balance. Please note that the translation provided is based on the context provided by the original text. If there are specific terms or phrases that need to be accurately translated, additional information or clarification may be required.
X Charter
Vietnam
2024-08-10
Resolved
Get your money backXcharter automatically entered kh's command, stretching the floor 10 times = 464 spesd. Another prize draw of $1,000 requires 15 lots after 5 days of cutting without notice from the 5-day deadline, the 35% bonus is also cut by itself.. Due to sudden cutting and high stretching of the floor, the account does not liquidate.
X Charter
Vietnam
2024-08-10
Resolved
Add command ndt to account to burn account.I have been an investor in X-Chater for just 1 week and I still withdrew profits in the first 4 days. However, on the fifth day after withdrawing interest and principal, two more orders were placed, resulting in a negative number in the account.
X Charter
Vietnam
2024-08-10
Resolved
Simple SCAM turning into CRIMINAL conductLet me tell a complete story about the criminal practices of the X Charter Broker. Since X Charter Broker contacted me, I had to go through five weeks of this ordeal. They lured me in, promising a great future, and gave me VIP status that included matching my deposits and low fees. They let me withdraw some money to ensure that everything works as it should. After five days of light trading, my account disappeared from their site including the MT5 Platform. My initial deposit was $18,800 with open trades that could be profitable in the two days. Not knowing what to do, I turned to the help of case. Oh boy, was I wrong? After my exposure, agents who introduced themselves unacceptable offers to reinstate my account with only $15,000. They want me to move my complaint to a different Broker which happened to have the same name but have nothing in common with the original broker. They promised me to return the money if I did what they suggested me to do. Also, all communication on Telegram was deleted when I refused to accept. Time went by and they let me open a new account (924376) with the original balance of $18,800 with the condition to keep it for at least 15 days and make trade once a day. After that period, I have been promised, to be able to withdraw money. At this time no favors, no matching deposits, and no defined slippage. On June 10th, I received a message that X Charter was working on an upgrade of services, and all accounts needed to be reinstated. I contacted X Charter’s Support. Designated agent Le Phuc Hoang sent me a link to the Chrome Extension application to make my account work. This link to the application could not be for an unknown reason reinstated so he had to install it by himself by using an Ultra View application. He not only installed that application but also compromised my private access to my account and resolved the case for acc.923570 without my permission. I let him know that I knew what he did but he didn't express any reaction. My account 924376 was working again so I didn’t ask more questions, just waiting for the last day of the agreement to be able to withdraw my money to the bank. Two days later June 12th, my account was terminated again including the communication. The day after breaking into my account, I received notice from my newly established trading account support about several attempts to break in. Such a coincidence? Do not ever talk to them open an account and deposit money. These criminals need to be stopped.
X Charter
Czech Republic
2024-08-10
Resolved
I made money on IC but couldn't withdraw it. The platform illegally deducted the customer's funds.I made money on IC, but the platform said it would review the account and then stopped the transfer and withdrawal. The withdrawal was also rejected. Finally, IC illegally deducted the principal and profit in my account.
IC Markets Global
Hong Kong
2024-08-09
Resolved
Unable to log in to personal backendPersonal back-end account cannot be logged in, showing being reported, how can I withdraw money?
TMGM
Hong Kong
2024-08-09
Resolved
Severe slippage leads to multiple liquidation and causes me loss of nearly one millionThis platform has severe slippage, causing me to be liquidated for 4 or 5 times within a month. The suggestion from the analyst is always wrong, not reliable at all. I had already called the police. Please see my information and contact me to deal with it quickly, don't make it a big deal.
TMGM
Hong Kong
2024-08-08
Resolved
I accidentally filled in the wrong account.I accidentally filled in the wrong account. I contacted them, they didn't help me and closed my account.
Wdemo
Hong Kong
2024-08-08
Resolved
Set 3 SL orders but the price slid lowerMy ID is #107463686, MT5 of Exness, on June 21, I placed 3 buy XAU orders, with ST set at 2348 for all 3 orders, but Exness slipped my price from 2348 to 2343, 8. These 3 severe slippages cost me relative to my expected risk. I have attached photo proof.
Exness
Vietnam
2024-08-04
Resolved
I set a stop loss, and the slippage was as fast as $1, resulting in a loss of more than $300.I set a stop loss and the slippage was almost 1 USD, resulting in a loss of more than 300 USD. Have you still not compensated?
Exness
Hong Kong
2024-08-04
Resolved
I am unable to withdraw funds; my applications are repeatedly rejected or canceled.Please be aware, this is a scam platform. After opening an account, I was unable to withdraw funds just a few days later. The salesperson is unreachable, possibly absconded. Initially, they claimed it was a premium account with attractive rebate spreads, but it turned out not to be the case. There are also fees involved, and withdrawals are impossible. I can't even log into the website's backend anymore, which has completely frustrated me.
CWG Markets
Hong Kong
2024-08-02
Resolved
ICmarkets has price fluctuations and wrong pricesICmarkets price fluctuations are wrong compared to the market price. I can't close an order within a certain period of time. It led to a loss of more than $1000. I sent an email, but ICmarkets handled it in a way that denied responsibility, and no longer responded to my emails.
IC Markets Global
Vietnam
2024-07-31
Resolved
Black-hearted brokersUnscrupulous platforms. IB stole customers’ money and tricked customers into giving them passwords and placed random orders that cause liquidation so that they could earn high fees.
Decode Global
Hong Kong
2024-07-31
Resolved
Unable to get in touch with customer service.I have a very important question to ask, it's urgent, but I can't get in touch with them.
Exness
Hong Kong
2024-07-31
Amount resolved within one month(USD)
$345,414
Accumulative Amount Resolved
$63,779,724(USD)
Number of People Resolved
14,878
Processing Speed(day/case)
35