Amount resolved within one month(USD)
$339,183
Number of People Resolved
14977
Resolved
Stop loss was triggered without reaching the stop loss.The short position I took was closed before reaching the stop loss level. The slippage was too severe.
ETO Markets
Hong Kong
01-17
Resolved
Unable to withdraw profits of $1080Non-farm payroll day, deposited $370, account number 68367268, profited $1080. They wouldn't allow me to withdraw and sent an email claiming I violated regulations, thus confiscating my profit of $1080. What rule did I violate with just one order? They won't even let me trade the market? They only refunded the principal. Such a large platform, yet so disgraceful in its actions. If this is not resolved, I will continue to expose them on other platforms.
XM
Hong Kong
01-15
Resolved
Continuous two-hour high transaction fees.From 12 PM to 2 PM on December 11, 2024, the transaction fees fluctuated severely. A 200-pip swing prevented me from hedging my positions, resulting in my account being liquidated.
XM
Hong Kong
01-15
Resolved
It has been 10 days now.It has been 10 days now. I have not received my payment yet, neither is there any reply from their side, nor is any action being the ok.Please check. Due to technical issue, I have not received my payment till now. After that, I have received the withdrawal amount, but where is this payment stuck? I am still unable to find out.
Vantage
India
01-15
Resolved
Unable to withdraw fundsThe platform claims that withdrawals are possible, but after normal manual trading, it does not allow withdrawals and even deducts all funds.
XM
Hong Kong
01-13
Resolved
I completely with depositI completely with deposit but I don't see my money on my broker I contacting the HFM COMPANY about my money still HFM COMPANY not received my money on my account and my broker I have the receipt of transaction
HFM
Nigeria
01-10
Resolved
Withdrawal was not creditedWithdrawal was not credited, account manager was not responding. It has been over a week and the funds have not been received.
TMGM
Hong Kong
01-10
Resolved
Unable to withdraw funds, platform deducted profits, principal is withhold.Heard from a friend that XM had a good trading environment and secure funds, but they didn't allow for profit and even held onto the principal.
XM
Hong Kong
01-10
Resolved
Profits were deducted without any reason, and I did not engage in any arbitrage activities.Profits were deducted without any reason, and I did not engage in any arbitrage activities.
XM
Hong Kong
01-10
Resolved
EightCap does not withdrawEightCap does not withdraw for client. There is no UnionPay Option. Fraud platform.
Eightcap
Hong Kong
01-08
Resolved
Account 2004373 has a profit of $468, but cannot withdraw funds.Account 2004373, after depositing $1000 and making a profit of $468.8, the platform refuses to withdraw funds for various reasons.
RockGlobal
Hong Kong
01-05
Resolved
Withdrawal of $4000 has not been credited.Is the high ranking of tmgm all fake? I have been waiting for my withdrawal but it hasn't arrived yet. It has been dragging on for several days. Other platforms can process it within the same day, but with mt4, the money is deducted quickly, it's just that it never arrives.
TMGM
Hong Kong
01-05
Resolved
Winning money is not allowed to be withdrawn.I've only been on this platform for two months. I lost $1000 at the beginning, then deposited another $2000. Now that I'm making profits, they won't let me withdraw and claim that I've violated various rules.
RockGlobal
Hong Kong
01-05
Resolved
A scam platform cannot withdraw fundsA scam platform cannot withdraw funds, requesting withdrawal
RockGlobal
Hong Kong
01-05
Resolved
Forced Liquidation of a Normally Placed OrderForced Liquidation of a Normally Placed Order
XM
Hong Kong
01-03
Resolved
Withdrawals made with illegal funds led to legal freezing, with no resolution provided.On September 26, 2024, the withdrawal was made using illegal funds, resulting in my bank card being legally frozen. The issue has not been resolved, and other funds in the card are also inaccessible. There have been constant delays, and it is impossible to contact relevant personnel. This platform is extremely reprehensible!
IEXS
Hong Kong
01-03
Resolved
The platform falsely accused me of engaging in arbitrage trading, but I did not do it.Because xm platform has a bonus promotion, I came to this platform for trading, just to strengthen the risk tolerance of my account. When I was losing money in the early stage, the platform didn't say anything. But after I started to make profits by copying trades, I found that the platform suddenly cancelled my bonus and accused me of engaging in arbitrage trading. However, I completely don't recognize the account they provided as the one I used for arbitrage trading. It cannot be ruled out that the platform fabricated evidence to falsely accuse me, just because I made money on their platform. Everyone should choose a platform wisely.
XM
Hong Kong
2024-12-28
Resolved
TMGM has a USDT withdrawal channel, but does not allow withdrawalsTMGM has a USDT withdrawal channel, but does not allow withdrawals
TMGM
Hong Kong
2024-12-24
Resolved
Unauthorized modification of customer orders, erasing profitsMy mt4 account: 2037592, I have been trading with EC for several years, both my team and I have lost hundreds of thousands of dollars. Recently, I made a profit of over ten thousand dollars during the non-farm payroll, but the next day, I found that my mt4 account was reduced by eight or nine thousand dollars. The orders were modified by EC, such an unscrupulous broker. Currently, my account is in a loss state. Please return my money to me.
EC Markets
Hong Kong
2024-12-20
Resolved
Serious slippage and false advertising of a swap-fee account.I opened an account on October 20th, filled it with $5000 USD by the morning of the 23rd, and applied for a swap-fee account. On the same day, I opened 10 trades. After closing a few positions around 6:40 AM on the 24th, I discovered severe slippage by the platform (later found to be between 140-170 pips per trade). Around 2:20 PM that afternoon, as I continued to close positions, I found again that each trade had slippage of 140-170 pips. The explanation given by EC platform was that this was caused by slippage and insufficient liquidity. I would like to ask the platform: How could there be insufficient liquidity during the time period from 14:20 to 14:30 Beijing time?
EC Markets
Hong Kong
2024-12-15
Amount resolved within one month(USD)
$339,183
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Accumulative Amount Resolved
$64,764,646(USD)
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Number of People Resolved
14,977
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Processing Speed(day/case)
36
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