Rights Protection Center

邱国泰

Within 1 year

In a trade conducted in June, the platform deducted my profits and refused my withdrawal, accusing me of abusing the trading mechanisms. I have been trading with IC for a year, primarily incurring losses. One night, after drinking with friends, I made a few thousand dollars. The next day, the platform informed me that my account was under investigation. After waiting two weeks, they suspected I had registered using a false identity and asked me to undergo facial recognition at their conference center, which I complied with. Two weeks after this compliance, the platform suddenly emailed me stating they would deduct my profits and terminate my trading account. The day after the email was sent, my profits were deducted. All subsequent emails to the platform went unanswered; they only allowed me to withdraw my principal. I do not accept the platform's actions and intend to pursue this matter to protect my rights. Regarding the accusations from the platform: They claimed I abused the trading model. I would like to know how exactly I abused it since my account has been mostly losing money over nearly a year of normal trading activities, all recorded and visible to them. They accused me of deliberately using 1000x leverage. If it was intentional, why would I continue trading on their platform for almost a year while continuously losing money? Why wasn't previous trading considered leverage abuse? Leverage is determined by the platform, not by traders. Since 1000x leverage was available, wasn’t it reasonable for me to use it? If news-based trading isn't allowed, they could limit leverage or restrict orders during major news events. How I choose to place orders is my right as a trader. All my trades were placed normally through MT4. Making money is deemed a violation while losing money is overlooked. Initially when contacted by the platform, they suggested that I might have used a false identity to open an account. After a month of communication followed by facial recognition—which had never before been flagged as irregular—I shared the reasons behind my orders with them. After facial recognition, they stopped responding to emails and half a month later informed me that they wouldn't allow withdrawals or give profits. This conduct is a clear infringement of my rights.

FX8409588593

6-10 years

When withdrawing $2000, the bank card will be frozen. This has happened for the third time. Every time I withdraw money, there will be errors with the bank card, either frozen, limited, or frozen by the public security.

FX3036258572

3-5 years

I have submitted a withdrawal request, IC Market has sent an email stating that my withdrawal request has been approved, the customer service has conveyed that the money will be transferred on the same day, and my account balance has been deducted. However, until today, the money has not been credited to my e-wallet. (I made a withdrawal to my e-wallet).

您好李总！

3-5 years

There was a 30-point slippage in IC trading US500!

FX1732296051

Within 1 year

I made my first deposit of $10,000 on November 28, 2014, and after completing KYC verification, I made my first withdrawal of $7,000 on December 19, 2024. On December 24, 2024, I attempted a second withdrawal of $9,000 and faced nearly unreasonable demands to provide various documents, even including the source of USDT funds. The USDT I used was not from exchanges like Binance but from an earlier platform called i-token. 1. Previous withdrawals were already verified and completed. 2. What kind of reasonable documentation is required? Your emails have not clarified this. 3. Since previous withdrawals were completed without issue, indicating no problem with KYC, why is there a request for KYC again later? Can I assume that because I have made profits, you are deliberately refusing to process my withdrawals?

境随心转70

1-2 years

Every time I place a large position, it initially slips by $0.5, which is quite blatant. When I set it at 2918, it slips, but smaller positions don't slip.

Hammad Abdellah

Within 1 year

The server crashed worldwide during an open trade and I lost almost all of my money.

FX2565507061

Within 1 year

This is a platform that was set up on us during the time of the deal. We did not control the cancellation of the deal. It was a deliberate mistake and we lost all the money in our accounts. Today, help is needed to compensate for the losses we incurred.

FX3824563536

Within 1 year

The wealth engine platform had a sudden shutdown during trading and I was unable to close the transaction. After several attempts, nothing was done. Then I realized that all my funds had disappeared.

FX2176396199

Within 1 year

Hereby declare that I have been a victim of fraud by the Wealth Engine trading platform. On [Date of Incident], I executed a transaction through the platform, and in the final minutes of the process, the website suddenly stopped functioning. As a result, I lost the funds I had invested. After multiple attempts to regain access to my account or contact the platform’s support, it became evident that the website was no longer operational, and I received no response from the responsible entity. This indicates clear fraudulent activity. I urge the relevant authorities to take necessary action to investigate this matter and ensure that similar incidents do not affect other investors.

FX3090975575

Within 1 year

Subject: Complaint against the GlobTFX - Wealth Engine platform Hello, I am contacting you to report a serious issue encountered on the GlobTFX platform. According to their own communication, they have recently experienced a cyber attack, preventing some users from accessing their accounts and conducting transactions normally. Due to this failure, I personally suffered a financial loss of 44.47, while my balance before the incident was 50.47. This situation is beyond my control and directly results from a lack of security on their platform. Therefore, I am reaching out to you to inquire if you have the ability to intervene and take action for this platform to assume its responsibilities and provide compensation. I would also like to know the steps to officially report this damage. Thank you for your assistance and attention to this matter. I look forward to hearing from you soon.

FX3894514816

Within 1 year

The platform was disabled during the transaction.

FX2742560789

Within 1 year

The platform was disabled during the transaction

FX3164080951

Within 1 year

An error occurred while closing the deal

Licking shells

3-5 years

There was cheating in opening orders that moved from the current graph point as seen from the open image. It was far from the opening point. I am very disappointed that such a reputable broker could cause such a great loss. It is not very trustworthy.

FX1450437930

3-5 years

You can only lose money. The account will be frozen when making profits. And they make it impossible to withdraw funds. Requesting rights protection.

FX1327782886

3-5 years

The platform has severe slippage issues; my stop-loss was set at 2797.5, but the trade closed at 2795.5, resulting in significant losses due to excessive slippage.

FX5433060422

3-5 years

Malicious and with a bad attitude, not solving the problem. Acting as a referee.

FX1608513342

Within 1 year

I deposited a fund of USD 7,000 via crypto network into my IC Markets account, which I have done the similar deposit successfully before. However, I found the fund was not showing in my account balance, but held in the network. IC Markets refused to offer help or provide any solution to get the money back into my account.

FX1855174354

Within 1 year

I was initially attracted to this platform because I saw online that new traders receive additional credit on their first trade, which seemed like a good security measure for newcomers like myself. Consequently, I registered an account with the number 68720540. Not wanting to deposit too much at first, I started with an initial deposit of $500 USD and successfully earned a profit, bringing my total to $822 USD. However, to my shock and dissatisfaction, the platform arbitrarily deducted my profit of $822 USD and only allowed me to withdraw the original $500 USD. I adhered strictly to the trading rules set by the platform and did not violate any regulations. Throughout the trading process, I maintained a cautious and rational approach to ensure the safety of my investment. Yet, when I eagerly anticipated receiving my profits, I discovered that the platform had unilaterally removed them. This disappointing experience occurred during my very first transaction, and now my real account has been frozen. It seems you are trying to "destroy the evidence," afraid that others will discover such distasteful practices on your platform. Who would dare to trade on this platform in the future? Is this a case of a big company bullying its customers? If you do not refund my profits, I will pursue this matter relentlessly and expose your despicable platform on various platforms.